---
schema_version: "1"
id: 2f6c92affc225cf5517f22fe92d0ac6ef72fee1c410c3afa3c52cfcc914b43d9
title: Ingest and Map Data from Service Cloud
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/data/264-0-0/c360_a_ingest_map_dc4service.md
canonical_url: https://help.salesforce.com/s/articleView?id=data.c360_a_ingest_map_dc4service.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2a80408c992ce8593bdf89baf33157f03f6ea313f340bff4eda6976b65a18f1f
description: In Data Cloud, you can connect to many data sources. Many of the Salesforce connectors have a starter data bundle to help you quickly set up a data streams, create data lake objects, and map to the data model automatically. However, you must map custom objects and some required fields to the Customer 360 Data Model to use Identity Resolution.
products:
  - Data 360
release: "264"
---
# Ingest and Map Data from Service Cloud

In Data Cloud, you can connect to many data sources. Many of the Salesforce connectors have a starter data bundle to help you quickly set up a data streams, create data lake objects, and map to the data model automatically. However, you must map custom objects and some required fields to the Customer 360 Data Model to use Identity Resolution.

## Create a Service Cloud Data Stream

While many data sources can be connected to Data Cloud, in this use case we create a Service data stream based on a bundle.

1. In Data Cloud, go to the **Data Streams** tab and click **New**.
2. Select the Salesforce CRM data source and click **Next**.
3. To create your data stream, select a Salesforce org. If you have only one Salesforce org connected to Data Cloud, it’s selected by default.
4. Select the Service data bundle and click **Next**. The default data space is selected, and all the fields in the bundle are listed.
5. Leave the selections as is, and click **Next**.
6. Enter the deployment details and how often you want to refresh the data. Review the fields to include in your data stream and click **Next**.
7. Click **Deploy**.

Your Service Cloud data stream is now created.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-data-data_cloud-264-0-0-production-enus/f3569962-3c9b-4f83-9d0c-b6a574e785da/images/icon_tip.png)

Tip If you run into issues while creating a data stream, check the object and field permissions in your Sales account. See [Enable Object and Field Permissions to Access Salesforce CRM in Data Cloud](https://help.salesforce.com/s/articleView?id=data.c360_a_enable_user_permissions_external_salesforce_org.htm&type=5&language=en_US).

## Map Data Stream to DMO

During data ingestion, data is brought in as is—fields and their data types are imported without transformation. You create a data stream to bring in the data into Data Cloud. Data ingested by all data streams is written to data lake objects (DLOs) A data bundle maps standard fields, but for this use cases, you manually create and map the phone number field. This field is used in identity resolution to match two or more accounts or individuals that have the same name and phone number.

1. In Data Cloud, on the Data Streams tab, select the Contact data stream.
2. In the Data Mapping section, click **Review**.
    
    The data lake objects (DLOs) and the object that you selected are listed on one side of the screen. The searchable data model objects (DMOs) are listed on the other side.
3. Under Data Lake Objects, click the **Business Phone** field.
4. Under Data Model entities, use the search box to find the Formatted E164 Phone Number field in the Contact Point Phone object. To expand the section, click the **Unmapped** section.
5. Click the **Formatted E164 Phone Number** field to map it to Business Phone on the left.
    
    A solid line connects the two fields.
6. Click **Save**.

View a data stream’s status from the Data Stream tab. If you don’t see a status, click the dropdown and select **Refresh Now**.