---
schema_version: "1"
id: 6fdb56f046bff2c7733bedbbc023fb286c3554a1d6e2e9c22580efe694b3a686
title: Enrichment Troubleshooting
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/data/264-0-0/c360_a_enrichment_troubleshooting.md
canonical_url: https://help.salesforce.com/s/articleView?id=data.c360_a_enrichment_troubleshooting.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2b5753d9712c20b6b578418057e7234314268c92814ad631dee691895c40a011
description: Diagnose issues with enrichments and fix them.
products:
  - Data 360
release: "264"
---
# Enrichment Troubleshooting

Diagnose issues with enrichments and fix them.

Data in the org depends on data space, object, mapping, and data ingestion in Data Cloud.

## Blank Related List

If a user complains that a related list is blank, but you can see the data, make sure that they have data space access control for any permission set assigned to them.

If you see that the related list is blank, make sure that you don’t need a key qualifier for your data stream. You only need a key qualifier in the rare case that data from your org is ingested via another system or service and not directly by using the CRM connector.

Data Cloud supports specific [date formats](https://help.salesforce.com/s/articleView?id=data.c360_a_data_types_and_date_formats.htm&type=5&language=en_US). Make sure that you’re using a supported date format.

## Blank Copy Field

If no data is available for the field you’re copying, make sure that:

- You selected a valid ID matching method. If the criteria you’re using doesn’t matchthe underlying data, then no data is returned.
- The object and data space configured for it hasn’t changed.
- The data stream for the objects is connected successfully and ingesting data.
- You specified the correct key qualifier. You don’t usually require a key qualifier. However, if you specified the wrong key qualifier, it can cause the wrong data to be copied over for a copy field enrichment.

## Copy Field Is Copying the Wrong Data

If the copy field isn’t showing data from the correct field, make sure that you specified the correct key qualifier. You only require a key qualifier if you aren’t using the CRM connector to ingest data from your org into Data Cloud. If you specified the wrong key qualifier, it can cause the wrong data to be copied over for a copy field enrichment.

If the copy field isn’t showing the data you expect, for example, it shows cases related to personal purchases, rather than business purchases, make sure you’re using an ID matching method that matches against the correct object.

## Copy Field Full Sync is Failing

Make sure that you set the permissions on the Contact or Lead object for the integration user. See [Enrich Your Org with 360 Data and Insights](https://help.salesforce.com/s/articleView?id=data.c360_a_enrich_your_org_with_data_and_insights.htm&release=264.0.0&type=5 "Add cleaned and harmonized data from across your organization to your org through Data 360 enrichments. Create related list and copy field enrichments for your record pages with data from Data 360.") for instructions on setting the permissions. After you set the permissions, stop the sync, and then start it again.

## Data Space Not Found

If you see the **"You don't have access to the required data space. To create a Copy Field Enrichment, the Data 360 Architect permission set must be assigned to your user and have access to the data space you're working in."** error, your user may be missing data space access. To fix the problem, ask your admin to do the following:

1\. Go to **Permission Sets —> Data 360 Architect**

2\. Under **Data Space Management**, add access to the relevant data space(s)

## Unexpected Behavior

If your enrichment doesn’t behave as expected and you tried the other troubleshooting steps, make sure that:

- The object and data space configured for it hasn’t changed.
- The data stream for the objects is connected successfully and ingesting data.

![bookmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-data-data_cloud-264-0-0-production-enus/f3569962-3c9b-4f83-9d0c-b6a574e785da/data_cloud/images/bookmark_60.png) [Enrich Your Org with 360 Data and Insights](https://help.salesforce.com/s/articleView?id=data.c360_a_enrich_your_org_with_data_and_insights.htm&release=264.0.0&type=5 "Add cleaned and harmonized data from across your organization to your org through Data 360 enrichments. Create related list and copy field enrichments for your record pages with data from Data 360.")

#### See Also

- [_Salesforce Help_: Copy Field Enrichment Matching](https://help.salesforce.com/s/articleView?id=data.c360_a_copy_field_enrichment_matching.htm&release=264.0.0&type=5 "Copy Field enrichments enhance the records in your org by adding data from other data sources. To avoid returning data that isn’t relevant to the records in your org, the enrichment matches data from your org to data in Data Cloud. How the data is matched determines what data is returned.")