--- schema_version: "1" id: e7072f2e016687abe94fdf6e113252c152e592a0c4e8a7b7c6f38e144d588180 title: Billing Considerations for Document AI collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/data/264-0-0/c360_a_document_ai_billing_considerations.md canonical_url: https://help.salesforce.com/s/articleView?id=data.c360_a_document_ai_billing_considerations.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 41cf6714e4e85473454662654bf98c9abf4d983ceffaea880bd014fff2b8702d description: Document AI uses Data 360 to extract structured data from unstructured documents and Flex Credits to call generative AI. Use of Document AI impacts the consumption of credits in these usage types. products: - Data 360 release: "264" --- # Billing Considerations for Document AI Document AI uses Data 360 to extract structured data from unstructured documents and Flex Credits to call generative AI. Use of Document AI impacts the consumption of credits in these usage types. Use Digital Wallet to check which consumption cards are active in your org, find out how many credits are available on each card, and determine how many credits have been consumed in each usage type. Some usage types aren't metered for certain licenses or editions, such as an Agentforce 1 Edition. Check your licenses and review license documentation for more information. ## Data 360 Usage When you use identity resolution, your org consumes credits from either the Data Services consumption card or the Flex Credits consumption card. - If your contract included Data Service Credits, those are consumed for all Data 360 usage. - If you run out of Data Service Credits, your org is billed at your Data Service Credit overage rate for the remainder of your term unless more credits are added. - If you have Flex Credits for Data 360, those credits are consumed instead. Data Services and Flex Credits organize data services within different usage type groupings. For more information, see [Data Services Billable Usage Types for Data 360](https://help.salesforce.com/s/articleView?id=data.c360_a_data_usage_types.htm&release=264.0.0&type=5 "Usage of certain Data 360 features impacts credit consumption. If you purchased credits before February 24, 2026, your org consumes Data Services credits for Data 360 services. Orgs purchasing or renewing after February 24, 2026 can have either Data Services or Flex Credits. To monitor your usage in these Data Services usage categories, access your org’s Digital Wallet. If your org has a Data 360 Profiles-type license, some usage types aren't consumed. For more information on how usage is billed, refer to your contract or contact your account executive.") and [Flex Credits Billable Usage Types for Data 360](https://help.salesforce.com/s/articleView?id=data.c360_a_flex_credits_for_data360.htm&release=264.0.0&type=5 "Usage of certain Data 360 features impacts credit consumption. To monitor your usage in Flex Credits usage categories, access your org’s Digital Wallet. If your org has a Data 360 Profiles-type license, some usage types aren't consumed. For more information on how usage is billed, refer to your contract or contact your account executive."). To check multipliers for each usage type, see the [Multipliers for Data Services Rate Card](https://www.salesforce.com/data/rates/multipliers/) or the [Agentforce & Data 360 Flex Credits Rate Card](https://www.salesforce.com/agentforce/rates/). The cost of each credit is determined by your contract.

Digital Wallet Consumption Card	Usage Type	Usage Type Description	Notes
Data Services	Unstructured Data Processed	Usage is calculated based on the amount of unstructured data that is processed without using AI assisted content processing and extraction. For example, if the search index processes 100 PDF documents that are 1 MB each, usage is calculated as 100 MB. If the search index processes five audio/video files that are on average 100MB each, usage is calculated as 500MB. In Data 360, unstructured data may be chunked and vectorized using an embedding model. Usage is computed only once across both these activities. For example, if one 100 MB PDF document is chunked and vectorized, usage is computed as 100 MB, not as 200MB. If you create a search index that uses a data model object (DMO) as a data source and select Text data type fields from the DMO, all strings from those fields are indexed and the sum total of all bytes processed is reported as Unstructured Data Processed.	The meter runs every time you process a file through Document AI. If the same document is processed again, it counts as separate usage.
Flex Credits	Data 360 Unstructured Processing	Usage is calculated based on the amount of unstructured data that is processed without using AI assisted content processing and extraction. For example, if the search index processes 100 PDF documents that are 1 MB each, usage is calculated as 100 MB. If the search index processes five audio/video files that are on average 100MB each, usage is calculated as 500MB. In Data Cloud, unstructured data may be chunked and vectorized using an embedding model. Usage is computed only once across both these activities. For example, if one 100 MB PDF document is chunked and vectorized, usage is computed as 100 MB, not as 200MB.If you create a search index that uses a data model object (DMO) as a data source and select Text data type fields from the DMO, all strings from those fields are indexed and the sum total of all bytes processed is reported as Unstructured Data Processed.

Digital Wallet Consumption Card

Usage Type

Usage Type Description

Notes

Data Services

Unstructured Data Processed

Usage is calculated based on the amount of unstructured data that is processed without using AI assisted content processing and extraction. For example, if the search index processes 100 PDF documents that are 1 MB each, usage is calculated as 100 MB. If the search index processes five audio/video files that are on average 100MB each, usage is calculated as 500MB.

In Data 360, unstructured data may be chunked and vectorized using an embedding model. Usage is computed only once across both these activities. For example, if one 100 MB PDF document is chunked and vectorized, usage is computed as 100 MB, not as 200MB.

If you create a search index that uses a data model object (DMO) as a data source and select Text data type fields from the DMO, all strings from those fields are indexed and the sum total of all bytes processed is reported as Unstructured Data Processed.

The meter runs every time you process a file through Document AI. If the same document is processed again, it counts as separate usage.

Flex Credits

Data 360 Unstructured Processing

In Data Cloud, unstructured data may be chunked and vectorized using an embedding model. Usage is computed only once across both these activities. For example, if one 100 MB PDF document is chunked and vectorized, usage is computed as 100 MB, not as 200MB.If you create a search index that uses a data model object (DMO) as a data source and select Text data type fields from the DMO, all strings from those fields are indexed and the sum total of all bytes processed is reported as Unstructured Data Processed.

## Agentforce and Generative AI Usage When your org uses Agentforce or generative AI, it consumes Agentforce Flex Credits or Einstein Requests credits. If you have any active Einstein Requests credits, those credits are consumed first. If you run out of Einstein Requests credits or never had any, your org consumes Agentforce Flex Credits. For more information, see [Flex Credits Billable Usage Types](https://help.salesforce.com/s/articleView?id=ai.usage_flex_credits.htm&type=5&language=en_US) and [Einstein Requests Billable Usage Types](https://help.salesforce.com/s/articleView?id=ai.generative_ai_usage_einstein_requests.htm&language=en_US&type=5). To check multipliers for each usage type, see the [Agentforce & Data 360 Flex Credits Rate Card](https://www.salesforce.com/agentforce/rates/). Your contract determines the cost per credit.

Digital Wallet Consumption Card	Usage Type	Usage Type Description	Notes
Einstein Requests	Standard Prompts Basic Prompts Advanced Prompts	Usage is calculated based on two factors: the number of direct requests to the LLM via the LLM gateway, and whether the gateway uses a Salesforce managed large language model. The specific category depends on the model that is used. See Large Language Model Support to find out which usage types apply. All Standard, Basic, and Advanced prompts process up to 2,000 tokens per prompt. Token usage is rounded up in 2,000-token increments. All Standard, Basic, and Advanced prompts that exceed this limit will be metered as multiple prompts, with each additional 2,000-token chunk counting as a new prompt. For example, a prompt with a total of 6,500 input and output tokens will be metered as 4 prompts. Tokens are units of data processed by the AI models. Note Advanced Prompts were launched with a designated multiplier listed in the Agentforce Flex Credits Rate Card. Salesforce will start metering the use of Advanced Prompts on July 21, 2026.	For Document AI processing, LLM gateway calls are counted as basic or standard prompts depending on the chosen AI model. This usage type isn't billed when it's associated with a generative AI action that qualifies as unmetered human context usage. For more information, see Metering for Agentforce and Generative AI Usage.
Flex Credits	Standard Prompts Basic Prompts Advanced Prompts	Usage is calculated based on two factors: the number of direct requests to the LLM via the LLM gateway, and whether the gateway uses a Salesforce managed large language model. The specific category depends on the model that is used. See Large Language Model Support to find out which usage types apply. All Standard, Basic, and Advanced prompts process up to 2,000 tokens per prompt. Token usage is rounded up in 2,000-token increments. All Standard, Basic, and Advanced prompts that exceed this limit will be metered as multiple prompts, with each additional 2,000-token chunk counting as a new prompt. For example, a prompt with a total of 6,500 input and output tokens will be metered as 4 prompts. Tokens are units of data processed by the AI models. Note Advanced Prompts were launched with a designated multiplier listed in the Agentforce Flex Credits Rate Card. Salesforce will start metering the use of Advanced Prompts on July 21, 2026.	For Document AI processing, LLM gateway calls are counted as basic or standard prompts depending on the chosen AI model. This usage type isn't billed when it's associated with a generative AI action that qualifies as unmetered human context usage. For more information, see Metering for Agentforce and Generative AI Usage.

Digital Wallet Consumption Card

Usage Type

Usage Type Description

Notes

Einstein Requests

Standard Prompts

Basic Prompts

Advanced Prompts

Usage is calculated based on two factors: the number of direct requests to the LLM via the LLM gateway, and whether the gateway uses a Salesforce managed large language model. The specific category depends on the model that is used. See Large Language Model Support to find out which usage types apply.

All Standard, Basic, and Advanced prompts process up to 2,000 tokens per prompt. Token usage is rounded up in 2,000-token increments. All Standard, Basic, and Advanced prompts that exceed this limit will be metered as multiple prompts, with each additional 2,000-token chunk counting as a new prompt. For example, a prompt with a total of 6,500 input and output tokens will be metered as 4 prompts.

Tokens are units of data processed by the AI models.

Note Advanced Prompts were launched with a designated multiplier listed in the Agentforce Flex Credits Rate Card. Salesforce will start metering the use of Advanced Prompts on July 21, 2026.

For Document AI processing, LLM gateway calls are counted as basic or standard prompts depending on the chosen AI model.

This usage type isn't billed when it's associated with a generative AI action that qualifies as unmetered human context usage. For more information, see Metering for Agentforce and Generative AI Usage.

Flex Credits

Standard Prompts

Basic Prompts

Advanced Prompts

Tokens are units of data processed by the AI models.

Note Advanced Prompts were launched with a designated multiplier listed in the Agentforce Flex Credits Rate Card. Salesforce will start metering the use of Advanced Prompts on July 21, 2026.

For Document AI processing, LLM gateway calls are counted as basic or standard prompts depending on the chosen AI model.

For more information on how usage is billed, refer to your contract or contact your account executive. ## Reduce Document AI Costs You can lower consumption rates for Document AI in several ways: - Review whether your generative AI actions qualify as unmetered human context usage to avoid billing on eligible calls. - Compress high quality images and image content in PDFs before uploading as the data processing meter charges per MB of data. - Check Digital Wallet regularly to monitor consumption trends and catch unexpected spikes early. - To avoid unexpected credit consumption, plan updates carefully. If you need to modify a Document AI configuration, make all changes together and then publish. - Use the Rebuild action only after you edit a configuration and need to reprocess your content with those changes. Rebuilding reprocesses all previously processed content, which can consume a significant number of credits. Don't use Rebuild to troubleshoot processing issues. #### See Also - [Document AI](https://help.salesforce.com/s/articleView?id=data.c360_a_document_ai.htm&release=264.0.0&type=5 "Document AI in Data 360 uses large language models (LLMs) to extract structured data from unstructured documents such as invoices, resumes, lab reports, and purchase orders.") - [_Salesforce Help_: About Digital Wallet](https://help.salesforce.com/s/articleView?id=sf.wallet_about.htm&type=5&language=en_US) - [_Salesforce Help_: Data Services Billable Usage Types for Data 360](https://help.salesforce.com/s/articleView?id=data.c360_a_data_usage_types.htm&release=264.0.0&type=5 "Usage of certain Data 360 features impacts credit consumption. If you purchased credits before February 24, 2026, your org consumes Data Services credits for Data 360 services. Orgs purchasing or renewing after February 24, 2026 can have either Data Services or Flex Credits. To monitor your usage in these Data Services usage categories, access your org’s Digital Wallet. If your org has a Data 360 Profiles-type license, some usage types aren't consumed. For more information on how usage is billed, refer to your contract or contact your account executive.") - [_Salesforce Help_: Flex Credits Billable Usage Types for Data 360](https://help.salesforce.com/s/articleView?id=data.c360_a_flex_credits_for_data360.htm&release=264.0.0&type=5 "Usage of certain Data 360 features impacts credit consumption. To monitor your usage in Flex Credits usage categories, access your org’s Digital Wallet. If your org has a Data 360 Profiles-type license, some usage types aren't consumed. For more information on how usage is billed, refer to your contract or contact your account executive.") - [_Downloadable PDF_: Understanding Credit Consumption: Breaking Down a Use Case](https://resources.docs.salesforce.com/rel1/doc/en-us/static/pdf/EnRelList_UseCase_WP.pdf) - [_Trailhead_: Get Started with Data 360 Consumption](https://trailhead.salesforce.com/content/learn/modules/data-cloud-credit-consumption-quick-look/get-started-with-data-cloud-credit-consumption) - [_Salesforce Help_: Generative AI Billable Usage Types](https://help.salesforce.com/s/articleView?id=ai.generative_ai_usage.htm&type=5&language=en_US) - [_Salesforce Help_: Metering for Agentforce and Generative AI](https://help.salesforce.com/s/articleView?id=ai.generative_ai_usage_metering_logic.htm&type=5&language=en_US) - [_Salesforce Help_: Flex Credits Billable Usage Types for Agentforce and Generative AI](https://help.salesforce.com/s/articleView?id=ai.usage_flex_credits.htm&type=5&language=en_US)