---
schema_version: "1"
id: 1fb947cb7d7e4e29e1bd7f385fa572644a991d083656368c0249c41d1b40178d
title: Troubleshoot Data Share Errors
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/data/264-0-0/c360_a_data_shares_troubleshooting.md
canonical_url: https://help.salesforce.com/s/articleView?id=data.c360_a_data_shares_troubleshooting.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 00ccc5bf4094439d5a1d5cc822ac54a21c6b601bc123b86b07cc61afcc8eeb48
description: Get tips for solving the most common data share and data share target errors.
products:
  - Data 360
release: "264"
---
# Troubleshoot Data Share Errors

Get tips for solving the most common data share and data share target errors.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
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          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d150953e36">Error</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d150953e39">Troubleshooting Suggestions</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Error" class="slds-cell-wrap" style="vertical-align:top;" headers="d150953e36 ">Authentication error when setting up a Snowflake data share target.</td>

          <td data-label="Troubleshooting Suggestions" class="slds-cell-wrap" style="vertical-align:top;" headers="d150953e39 ">
            <ul>
              <li>Confirm that Data Cloud IP addresses are included in the Snowflake list of allowed IP
                addresses. Learn how to <a href="https://help.salesforce.com/s/articleView?id=data.c360_a_add_ip_networking_policy.htm&amp;release=264.0.0&amp;type=5" title="If you encounter an authentication error when setting up a Snowflake data share target, make sure to include Data Cloud IP addresses in Snowflake. Create an IP networking policy in Snowflake that lists the allowed Data Cloud IP addresses.">add an IP
                  networking policy to Snowflake</a>.</li>

              <li>Confirm that your local machine’s IP address is added to the Snowflake list of allowed
                IP addresses. To add your IP address to this list, contact your Snowflake account
                admin.</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Error" class="slds-cell-wrap" style="vertical-align:top;" headers="d150953e36 ">Internal server error while data sharing. The Salesforce support team is notified of
            the problem. Contact Salesforce Support, and provide contextual information, such as the URL
            of the page requested and the error ID shown on the page.</td>

          <td data-label="Troubleshooting Suggestions" class="slds-cell-wrap" style="vertical-align:top;" headers="d150953e39 ">In your browser, switch to Incognito mode and try again.</td>

        </tr>
      </tbody>
    </table>

- **[Add an IP Networking Policy](https://help.salesforce.com/s/articleView?id=data.c360_a_add_ip_networking_policy.htm&release=264.0.0&type=5)**  
    If you encounter an authentication error when setting up a Snowflake data share target, make sure to include Data Cloud IP addresses in Snowflake. Create an IP networking policy in Snowflake that lists the allowed Data Cloud IP addresses.