---
schema_version: "1"
id: d2df4c0b4cd7224238f9fefd53785f4307a97099b45c30722a1ee198e73619b6
title: Content Viewer User Engagement Insights
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/data/264-0-0/c360_a_content_viewer_user_engagement_insights.md
canonical_url: https://help.salesforce.com/s/articleView?id=data.c360_a_content_viewer_user_engagement_insights.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9ed3971a895312005262ea5c04e57fa951d486d9520d1cce84a9cfa5a09e9301
description: When you enable content harmonization, Data 360 automatically starts collecting information about user interaction with the Content Viewer, providing you with insights to improve your content.
products:
  - Data 360
release: "264"
---
# Content Viewer User Engagement Insights

When you enable content harmonization, Data 360 automatically starts collecting information about user interaction with the Content Viewer, providing you with insights to improve your content.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>All Editions</strong> supported by <span>Data 360</span>. See <a href="https://help.salesforce.com/s/articleView?id=data.c360_a_dc_editions.htm&amp;release=264.0.0&amp;type=5" title="Data 360 is available in several supported Salesforce editions. Some Data 360 features also require additional licenses.">Data 360 edition availability</a>.</td></tr></tbody></table>

## Collected Events

Data 360 collects these event types:

- “Document View” event, triggered when users view your harmonized content in the Content Viewer. This metric tells you how often your harmonized content is accessed. A high number indicates good discoverability and initial interest. You can track this over time to see trends.

- “Page exit” event, triggered when users leave the Content Viewer. This metric indicates user engagement and satisfaction. A high exit rate shortly after a "document view" can signal that the content isn't meeting user expectations, is difficult to read, or isn't relevant to users’ initial search. This metric provides a percentage indicator of how deep the user scrolled through the content. For example, 100% means the user scrolled all the way to the bottom of the page before they exited.

- “Open in source” event, triggered when users click the link leading to the harmonized content in its source platform, for example, Google Drive. This event can indicate high user trust and the need for more information, which can indicate a content gap.

- “Link clicked” event, triggered when users click any link within the Content Viewer. This data indicates that the content has successfully piqued the user's interest, prompting them to seek further information or explore related resources.

## Collected Data Attributed

These are some of the attributes that can be displayed for the above events.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:25%">
          <col style="width:25%">
          <col style="width:25%">
          <col style="width:25%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d145305e122">DAta</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d145305e125">description</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d145305e128">data type</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d145305e131">example</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="DAta" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e122 ">Title</td>

            <td data-label="description" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e125 ">The title of the harmonized file or record</td>

            <td data-label="data type" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e128 ">Text</td>

            <td data-label="example" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e131 ">How to display a title</td>

          </tr>
          <tr class="">
            <td data-label="DAta" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e122 ">Document ID</td>

            <td data-label="description" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e125 ">The ID of the harmonized file or record</td>

            <td data-label="data type" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e128 ">Text</td>

            <td data-label="example" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e131 ">
              <p style="margin-bottom:0;">646b1f986e7ba1ba1b2be01b3a0ffdeb</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="DAta" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e122 ">Updated Date</td>

            <td data-label="description" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e125 ">The date the harmonized file was last updated</td>

            <td data-label="data type" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e128 ">DateTime</td>

            <td data-label="example" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e131 ">2024-06-01T12:00:00Z</td>

          </tr>
          <tr class="">
            <td data-label="DAta" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e122 ">Created Date</td>

            <td data-label="description" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e125 ">The date and time the harmonized file was created</td>

            <td data-label="data type" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e128 ">&nbsp;</td>

            <td data-label="example" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e131 ">2024-05-01T09:00:00Z</td>

          </tr>
          <tr class="">
            <td data-label="DAta" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e122 ">Source</td>

            <td data-label="description" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e125 ">The source of the file</td>

            <td data-label="data type" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e128 ">&nbsp;</td>

            <td data-label="example" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e131 ">Confluence</td>

          </tr>
          <tr class="">
            <td data-label="DAta" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e122 ">Format</td>

            <td data-label="description" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e125 ">The format of the orignal file</td>

            <td data-label="data type" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e128 ">&nbsp;</td>

            <td data-label="example" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e131 ">PDF</td>

          </tr>
          <tr class="">
            <td data-label="DAta" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e122 ">Source Object ID</td>

            <td data-label="description" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e125 ">The ID of the original DLO</td>

            <td data-label="data type" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e128 ">&nbsp;</td>

            <td data-label="example" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e131 ">HUDMO-001</td>

          </tr>
          <tr class="">
            <td data-label="DAta" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e122 ">Language</td>

            <td data-label="description" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e125 ">The language of the file displayed</td>

            <td data-label="data type" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e128 ">
              <p>Text</p>
              <p style="margin-bottom:0;">In large file-splitted PDFs, the overarching PDF
                title/ID</p>
              <p style="margin-bottom:0;">Text</p>
            </td>

            <td data-label="example" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e131 ">en-US</td>

          </tr>
          <tr class="">
            <td data-label="DAta" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e122 ">Referral Context</td>

            <td data-label="description" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e125 ">The page the user was on before getting to this content page</td>

            <td data-label="data type" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e128 ">Text</td>

            <td data-label="example" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e131 ">https://previous-page.com/</td>

          </tr>
          <tr class="">
            <td data-label="DAta" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e122 ">URL</td>

            <td data-label="description" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e125 ">The URL of the current page the event was triggered on</td>

            <td data-label="data type" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e128 ">&nbsp;</td>

            <td data-label="example" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e131 ">"https://docs.example.com/doc-12345</td>

          </tr>
          <tr class="">
            <td data-label="DAta" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e122 ">Interaction Name</td>

            <td data-label="description" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e125 ">The type of the event</td>

            <td data-label="data type" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e128 ">&nbsp;</td>

            <td data-label="example" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e131 ">Document View</td>

          </tr>
          <tr class="">
            <td data-label="DAta" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e122 ">Application</td>

            <td data-label="description" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e125 ">The application, agent, or cloud in which the Content Viewer page was
              opened</td>

            <td data-label="data type" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e128 ">&nbsp;</td>

            <td data-label="example" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e131 ">Service Cloud</td>

          </tr>
          <tr class="">
            <td data-label="DAta" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e122 ">Context</td>

            <td data-label="description" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e125 ">The context in which the page was viewed</td>

            <td data-label="data type" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e128 ">&nbsp;</td>

            <td data-label="example" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e131 ">Data 360 Record Page</td>

          </tr>
          <tr class="">
            <td data-label="DAta" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e122 ">Country</td>

            <td data-label="description" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e125 ">The country code in which the user is located</td>

            <td data-label="data type" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e128 ">&nbsp;</td>

            <td data-label="example" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e131 ">IN</td>

          </tr>
          <tr class="">
            <td data-label="DAta" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e122 ">Selected Language</td>

            <td data-label="description" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e125 ">The language selected by the user</td>

            <td data-label="data type" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e128 ">&nbsp;</td>

            <td data-label="example" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e131 ">en-US</td>

          </tr>
          <tr class="">
            <td data-label="DAta" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e122 ">Organization ID</td>

            <td data-label="description" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e125 ">The 15-character ID of the Salesforce org</td>

            <td data-label="data type" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e128 ">&nbsp;</td>

            <td data-label="example" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e131 ">00D000000000123</td>

          </tr>
          <tr class="">
            <td data-label="DAta" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e122 ">Domain</td>

            <td data-label="description" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e125 ">The domain of the authenticated user (N/A for anonymous users)</td>

            <td data-label="data type" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e128 ">&nbsp;</td>

            <td data-label="example" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e131 ">@salesforce.com</td>

          </tr>
          <tr class="">
            <td data-label="DAta" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e122 ">Event ID</td>

            <td data-label="description" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e125 ">The globally unique identifier (GUID) for the event</td>

            <td data-label="data type" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e128 ">&nbsp;</td>

            <td data-label="example" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e131 ">{{$guid}}</td>

          </tr>
          <tr class="">
            <td data-label="DAta" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e122 ">Session ID</td>

            <td data-label="description" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e125 ">The unique session ID</td>

            <td data-label="data type" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e128 ">&nbsp;</td>

            <td data-label="example" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e131 ">sessionID</td>

          </tr>
          <tr class="">
            <td data-label="DAta" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e122 ">User ID</td>

            <td data-label="description" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e125 ">The unique user ID</td>

            <td data-label="data type" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e128 ">&nbsp;</td>

            <td data-label="example" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e131 ">dfb8e760b101c6e5d1449d518d1bda3b</td>

          </tr>
          <tr class="">
            <td data-label="DAta" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e122 ">Device</td>

            <td data-label="description" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e125 ">The device used to log in to Salesforce</td>

            <td data-label="data type" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e128 ">&nbsp;</td>

            <td data-label="example" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e131 ">Tablet</td>

          </tr>
          <tr class="">
            <td data-label="DAta" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e122 ">User Type</td>

            <td data-label="description" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e125 ">Application type of the request</td>

            <td data-label="data type" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e128 ">
              <p>A—App</p>
              <p>C—Customer Portal</p>
              <p>P—Partner Portal</p>
              <p style="margin-bottom:0;">G—guest</p>
            </td>

            <td data-label="example" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e131 ">A</td>

          </tr>
          <tr class="">
            <td data-label="DAta" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e122 ">Browser Model</td>

            <td data-label="description" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e125 ">The specific version of the web browser where the article was viewed</td>

            <td data-label="data type" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e128 ">&nbsp;</td>

            <td data-label="example" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e131 ">Chrome 124.0.0.0</td>

          </tr>
          <tr class="">
            <td data-label="DAta" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e122 ">Browser Name</td>

            <td data-label="description" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e125 ">The name of the client browser using the website where the article was
              viewed</td>

            <td data-label="data type" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e128 ">&nbsp;</td>

            <td data-label="example" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e131 ">Chrome</td>

          </tr>
          <tr class="">
            <td data-label="DAta" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e122 ">Scroll Depth</td>

            <td data-label="description" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e125 ">The maximum scroll position achieved by the user in percentage</td>

            <td data-label="data type" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e128 ">Number</td>

            <td data-label="example" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e131 ">50</td>

          </tr>
          <tr class="">
            <td data-label="DAta" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e122 ">Link Clicked</td>

            <td data-label="description" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e125 ">The URL of the clicked page</td>

            <td data-label="data type" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e128 ">Text</td>

            <td data-label="example" class="slds-cell-wrap" style="vertical-align:top;" headers="d145305e131 ">&nbsp;</td>

          </tr>
        </tbody>
      </table>