---
schema_version: "1"
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title: Content Harmonization Troubleshooting Guide
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version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/data/264-0-0/c360_a_content_harmonization_troubleshooting_guide.md
canonical_url: https://help.salesforce.com/s/articleView?id=data.c360_a_content_harmonization_troubleshooting_guide.htm&release=264.0.0&type=5
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content_type: documentation
content_hash: d7e592a22f75f1f361efac2cad908bab879f7450eeb40e08c1f784e5380b6041
description: Tips for troubleshooting issues that can occur when you harmonize content in Data 360.
products:
  - Data 360
release: "264"
---
# Content Harmonization Troubleshooting Guide

Tips for troubleshooting issues that can occur when you harmonize content in Data 360.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>All Editions</strong> supported by Data 360. See <a href="https://help.salesforce.com/s/articleView?id=data.c360_a_dc_editions.htm&amp;release=264.0.0&amp;type=5" title="Data 360 is available in several supported Salesforce editions. Some Data 360 features also require additional licenses.">Data 360 edition availability</a>.</td></tr></tbody></table>

## Troubleshooting for Unstructured Content Harmonization

**Relative Links Appear Broken**

- **Solution**: Update the relative links in the source content, to use a full path.

**Harmonized Content Isn’t Displayed on Data 360’s Data Explorer Tab**

- **Solution**:
    
    - **UDMO**: Confirm that you are looking at the Harmonized UDMO, and not a different data object.
    
    - **File Format Compatibility**: Check that the file types are supported for harmonization. Unsupported formats are only visible to view in their source platform. [Unstructured Data File Formats and Connectors](https://help.salesforce.com/s/articleView?id=data.c360_a_unstructured_data_connect.htm&release=264.0.0&type=5 "Data 360 supports multiple file formats and connector types for unstructured data.").
    
    - **Website Content Setup (If Applicable)**: For content ingested from a website through a Web Content connector, verify that pages and elements are correctly defined. See instructions for [Crawler](https://developer.salesforce.com/docs/data/data-cloud-int/guide/c360-a-awss3-udlo.html) and [Sitemap](https://developer.salesforce.com/docs/data/data-cloud-int/guide/c360-a-awss3-udlo.html) web content.

**Images Don't Display**

- **Solution**:
    
    - **Image Source**: Check the original website or file to confirm the image exists, is publicly accessible, and is not blocked by CORS or domain restrictions.
    
    - **Image Ingestion**: Locate the image record in the UDLO to verify that it was successfully ingested. Images that rely on lazy-loading or dynamic loading on a website aren't captured by the connector.