---
schema_version: "1"
id: efdda00a5885f776751a741207e6e0ec18d999673ed34e4bfe34e4eeaf62129d
title: Data Cloud One Companion Connection Statuses
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/data/264-0-0/c360_a_companion_connection_statuses.md
canonical_url: https://help.salesforce.com/s/articleView?id=data.c360_a_companion_connection_statuses.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ec2588ce93cf9b8f8391aa231c35d9491e1b09867352628e067401aef351f9b6
description: These statuses indicate how companion connections are functioning.
products:
  - Data 360
release: "264"
---
# Data Cloud One Companion Connection Statuses

These statuses indicate how companion connections are functioning.

## Connection Status

The connection status indicates the status of the Data 360 home org's connection to a companion org.

- Connecting—The initial connection is in progress. Check back later to get an updated status.
- Incomplete—The connection was set up, but no data space has been shared. The connection isn’t activated until a data space is shared.
- Active—The connection is complete and functioning.
- Inactive—The connection is no longer functioning because the Data 360 license on the home org expired or the companion org is no longer active. For example, if the companion org is a trial org that has expired, the connection is inactive. To resolve this status, renew the home org's Data 360 license, reactivate the companion org, or disconnect the companion org.

## Initialization Status

The initialization status is specific to a data space shared with a companion org. The status indicates whether the Data 360 home org successfully created a data space on the companion org and completed an initial sync.

- Activating—The initial sync between Data 360 and the companion org is in progress. The initial sync can take some time.
- Active—The initial sync completed successfully.
- Error—An error occurred during the initial sync, so the sync isn’t completed. Create a support ticket for help.
- Removing Sharing—The data space is being removed from the companion org. When you unshare a data space, data in that data space is also removed from the companion org. Removing a data space can take up to 30 minutes.

## Metadata Sync Status

Indicates the status of regular metadata syncing between the Data 360 home org and the companion org.

- Error—The last sync failed, and metadata syncing is paused. To resume syncing, download the error log and resolve the errors. In the case of a metadata conflict, resolve the conflict, and try again.
- In Progress—A sync was in progress when the page loaded.
- Pending—The number of changes to be synced in the next round of syncing. This status shows after metadata changes are made and remains until sync completes, and sync timing varies.
- Schema Version Error—The syncing of changed metadata is paused because of a schema version mismatch between the two orgs. Already synced metadata remains fully usable. Syncing resumes automatically after the schema version mismatch is resolved. Download the error log from the companion org for more details. For more information, see [Version Mismatch Errors in Data Cloud One Orgs](https://help.salesforce.com/s/articleView?id=data.c360_a_data_cloud_one_version_mismatch.htm&language=en_US&type=5).
- Succeeded—The last set of syncs completed successfully.