--- schema_version: "1" id: aeef5602d5500666fec1ab3a5c7626f5d06e3c9c8983a4505be07fb033239642 title: Configure POS Settings collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/rt_pos_settings_config_rt_pos_settings.md canonical_url: https://help.salesforce.com/s/articleView?id=commerce.rt_pos_settings_config_rt_pos_settings.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 1673cf63e1c0076d69d6a2bd30089fd7d23716bb262bb018af2489b443a05265 description: Configure and customize the Point of Sale (POS) app to meet your specific business needs. Tailor the cart options, price checker, and product display labels, ensuring a seamless and efficient user experience. products: - Commerce release: "264" --- # Configure POS Settings Configure and customize the Point of Sale (POS) app to meet your specific business needs. Tailor the cart options, price checker, and product display labels, ensuring a seamless and efficient user experience. - **[Capturing Customer Information for Returns with Point of Sale](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_settings_customer_return_info.htm&release=264.0.0&type=5)** View and manage customer information for returns, both online and offline. Customize a layout so that Point of Sale (POS) app users can see the information during the return process, including customer name and email address. - **[Require Customer Information for Returns in the POS app](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_settings_require_info_cust_returns.htm&release=264.0.0&type=5)** Collect customer information for all return types in the POS app and increase clienteling opportunities. Store associates can search for existing customer profiles and automatically prefill the return form with the customer’s information. If no profile is found, the store associate can create one for the customer. Additionally, if the original sales order included customer details, those fields also prefill the return form. - **[Capturing Customer Information for Sales in Point of Sale](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_settings_customer_info_sales.htm&release=264.0.0&type=5)** Configure a layout to show customer information such as name, email address, address, and other details to show associates in the Point of Sale (POS) app during a sale. - **[Configuring and Customizing Cart Options in Point of Sale](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_settings_custom_cart_options.htm&release=264.0.0&type=5)** Add features that appear on the right side panel of the POS app, such as overrides, void cart, tax-exempt, and so on. - **[Configuring Price Checker in Point of Sale](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_settings_price_checker_pos_app.htm&release=264.0.0&type=5)** Create an app that customers use to scan a product’s bar code to get the current price. Change the layouts, visibility settings, and other important settings. - **[Configuring Product Display Labels in Point of Sale](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_settings_product_display_labels.htm&release=264.0.0&type=5)** Select which product identifiers can be shown throughout the Point of Sale (POS) app to help confirm the items in an order for a faster and more efficient checkout process. - **[Control Product Window Visibility Based on Product Attributes](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_settings_prod_window_visbility.htm&release=264.0.0&type=5)** In the POS app, the product window offers two options, adding the product to the cart and viewing the Product Display Page (PDP). Using the CMS, you can configure whether or not the product window appears when you scan a product. This is based on conditions you set by using the product’s attributes. - **[Create Custom Messages in Point of Sale](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_settings_custom_messages.htm&release=264.0.0&type=5)** Customize messages that appear on different screens based on different events. - **[Establish OneLogin with POS App](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_settings_one_login.htm&release=264.0.0&type=5)** Integrate your Point of Sale (POS) app with OneLogin to validate store associate credentials. Verify secure communication with Salsesforce and streamline user management using your existing identity and access management tools. Configure your OneLogin portal and CMS settings to enable seamless authentication for both online and offline access. - **[Configure POS App Timeouts for Security and Cart Management](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_settings_app_timeouts.htm&release=264.0.0&type=5)** Configure timeout sessions in the Point of Sale (POS) app to automatically log out users after a period of inactivity, enhancing security. Specify timeouts for cart items to clear abandoned carts, store associate logins to protect sensitive data, and customer profile logins to maintain privacy. Adjusting these settings helps maintain security and manage cart contents efficiently. - **[Predictive Cash Tendering in Point of Sale](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_settings_predictive_cash_tendering.htm&release=264.0.0&type=5)** Point of Sale's Predictive Cash Tendering improves efficiency during the cash tendering process. Enable the feature to allow the POS app calculate up to five predicted cash-tender amounts. Select a predicted cash tender amount or manually enter it in the text field. - **[Localize Receipts in POS App](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_settings_localize_receipts.htm&release=264.0.0&type=5)** Use Point of Sale (POS) App to localize the content of the paper receipt based on the user’s choice in the order confirmation screen. - **[Receipt Printer Connection Types Register and Store Level Configuration](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_settings_receipt_printer_register_store_config.htm&release=264.0.0&type=5)** Point of Sale allows for the customization of receipt printer connection types at both the store and register level. - **[Region Support in POS App](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_settings_region_support.htm&release=264.0.0&type=5)** Localize the POS app to make sure that your users see the correct language and region. Change the language in the app by setting the language in the device or by using the region deep link to switch the app language, independent of the device's language. - **[Configure Speech Recognition (Beta) in Point of Sale](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_settings_speech_recognition_beta.htm&release=264.0.0&type=5)** Turn on speech recognition in the POS app to streamline workflows. With voice commands, users can efficiently access features, turning on hands-free operation, and enhancing accessibility. Configure custom voice commands and deep links in CMS to tailor the experience for different languages and actions within the app. - **[Supporting PunchOut Webpages on POS App](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_settings_punchout_webpages.htm&release=264.0.0&type=5)** Integrate web-based workflows, like adding custom products, directly into store transactions using the Point of Sale (POS) app. Launch preconfigured web pages from the POS app to securely pass data and trigger actions via URL parameters. The POS app receives a message upon completion, which streamlines tasks such as customer login and cart navigation, enhancing the in-store shopping experience. - **[Create Web Authorization Token](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_settings_web_auth_token.htm&release=264.0.0&type=5)** Configure token fields to generate a web authentication token in the Point of Sale (POS) app. This token is then passed as an Authorization header in a later network call. - **[Customizing Navigation Bars on Your POS App](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_settings_customize_nav_bars_pos_app.htm&release=264.0.0&type=5)** Set up the navigation bar, hamburger menu, and tabs within the Point of Sale Point of Sale (POS) app. Control the tab display by selecting visibility options, such as always visible or visible to signed-in users only. Configure app settings like tab color, text color, and icon visibility to create a streamlined user experience.