---
schema_version: "1"
id: 7e1fadf6c1c4cfe9e3dc5dae138a360203755f821660c00fd3f69404437f0607
title: Error Handling and Feedback Capture in Point of Sale
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/rt_pos_reports_error_handling_feedback_capture.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.rt_pos_reports_error_handling_feedback_capture.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 10d9c0556e3445b23483f48563898ccb5ba06185eaa766271edc59ab7ae7c5ff
description: The Point of Sale (POS) app provides an option to see additional details of an error and send feedback and additional details about the error in case of any order and cart actions failure. The data sent as part of failure reporting is used for analyzing the POS app failures to further improve the robustness of the POS app. Store associates can enter ‌comments as feedback and it'll be posted and visible on CMS. These errors are analyzed periodically by Salesforce. Customers interested in this feedback can also view it in our CMS.
products:
  - Commerce
release: "264"
---
# Error Handling and Feedback Capture in Point of Sale

The Point of Sale (POS) app provides an option to see additional details of an error and send feedback and additional details about the error in case of any order and cart actions failure. The data sent as part of failure reporting is used for analyzing the POS app failures to further improve the robustness of the POS app. Store associates can enter ‌comments as feedback and it'll be posted and visible on CMS. These errors are analyzed periodically by Salesforce. Customers interested in this feedback can also view it in our CMS.

## Prerequisites

- Modern POS App build: 7.14.5 and later
- Platform Support: iPhone & iPad
- Offline Support: no

## POS App Flow

If the store associate puts the order on the POS app and the order doesn't work, the app shows the error message and a way to see more about the error.

![A Transaction Failed message window with the option to see more details in the POS app.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_pos_report_error_handling_details.png)

If the associate selects "**More Details**", the app shows the additional details of the error along with an option to provide additional details and share this error with Salesforce.

![An error's description in the More Details window shown in the POS app.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_pos_reports_error_handling_more_details.png)

The associate can send ‌feedback or additional steps to replicate the error and close the popup.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/images/icon_note.png)

Note In case there are no error details to be displayed for a failure, the app prompts to add details about the error. The app also submits the feedback with no additional details if the associate decides to close the popup by clicking "OK". Submitting ‌feedback by just closing the popup enhancement is only available in the 7.15.5 build and later.

## Different order failure scenarios

See screenshots of different failure order scenarios

Payment was canceled from the terminal

![A window showing that a transaction was cancelled and caused the error.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt-pos_reports_error_handling_payment_cancelled.png)

Payment was reverted because of order failure

![A window showing that the order couldn't be completed, which caused the error.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_pos_reports_error_handling_failed_order.png)

## Viewing the Feedback

Posted Feedback can be viewed in Point of Sale CMS by navigating to **Advanced > Associate Feedback**.

![The Associate Feedback section of Point of Sale CMS.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_pos_reports_error_andling_view_feedback.png)

To view particular feedback, the user can ‌select “**View**” under the **Details** column. It displays feedback details.

![Feedback details showing for an error in Point of Sale CMS.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_pos_reports_error_handling_feedback_details.png)