Orders made with the POS app have a variety of statuses that can effectively track your order in the checkout process. Order statuses can also help you decide what actions need to be taken for a particular order, such as whether the order needs to be picked up or ship to home.
This is a comprehensive table that lists all the available order statuses in the POS app along with their alternative display names when using the order history filter. The table also includes their applicancy in terms of Buy Online Pickup In Store (BOPIS) and Buy Online Fulfill In Store (BOFIS) orders as well as a scenario typically associated with the order status.
| Order Status | Display Name in Order History Filter | BOPIS/BOFIS Deep Link | Description |
|---|---|---|---|
| COMPLETED | Completed | Not Applicable | Successful sale transaction |
| CANCELED | Cancelled | Cancelled / Damaged Store Orders | Canceled BOPIS/BOFIS orders |
| CANCELLED_WITH_REFUND | Cancelled With Refund | Cancelled / Damaged Store Orders | Canceled BOPIS/BOFIS orders |
| CREATED | Created | Store Pickup Order to be Packed & Store Fulfill Orders to Pack | New BOPIS/BOFIS order |
| DAMAGED | Damaged | Cancelled / Damaged Store Orders | Canceled BOPIS/BOFIS orders due to damage |
| DELIVERED | Delivered | Store Fulfilled Order History | Orders shipped by stores and delivered to the customer |
| EXCHANGED | Exchanged | Not Applicable | Successful transaction that exchanges all items |
| FAILED | Failed | Not Applicable | Failed sale transaction |
| FULFILLED | Fulfilled | Store Picked Up Order History | BOPIS order that's been packed and picked up |
| NEW | New | Store Pickup Order to be Packed & Store Fulfill Orders to Pack | New BOPIS/BOFIS order |
| PACK | Pack | Store Ready to Pickup Order | Store pickup orders already packed and ready for customer pickup |
| PARTIALLY_EXCHANGED | Partially Exchanged | Not Applicable | Successful transaction that exchanges partial items |
| PARTIALLY_REFUNDED | Partially Returned | Not Applicable | Successful transaction that returns or exchanges partial items |
| PARTIALLY_SHIPPED | Partially Shipped | Store Fulfill Orders Ready to Ship | Orders packed and partially shipped to the customer |
| PENDING | Pending | Not Applicable | Sale transaction awaiting payment confirmation (e.g., remote pay by link) |
| PENDING_ORDER | Pending Order | Not Applicable | Sale transaction awaiting payment confirmation (e.g., remote pay by link) |
| PICKED | Picked | Store Picked Up Order History | Store pickup orders picked by the customer |
| PROCESSING | Processing | Not Applicable | Sale transaction currently being processed |
| READY | Ready | Store Pickup Order to be Packed & Store Fulfill Orders to Pack | BOPIS/BOFIS orders ready for the store to fulfill |
| RECREATED | Recreated | Not Applicable | Recreated sale transaction |
| RETURNED | Returned | Not Applicable | Successful transaction that returns or exchanges all items with a refund to the customer |
| REWARD | Reward | Not Applicable | Sale transaction with redeemed rewards |
| SHIPPED | Shipped | Store Fulfill Orders Ready to Ship | Orders packed and shipped to the customer |
| UNAVAILABLE | Unavailable | Not Applicable | Failed sale transaction |
| UNKNOWN | Unknown | Not Applicable | Failed sale transaction |