---
schema_version: "1"
id: a0dd08851fede10e0f4dbeb8ef0b8657b49ec33b41acb2c9f7a02ad54a54c7cb
title: Add Order Notes
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/rt_pos_orders_process_notes.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.rt_pos_orders_process_notes.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 91ec2144656c987be26c381f98eaeeec69023ae9e1d36d6351c8d83609d6ff71
description: The POS app allows associates to add notes to orders and to items in an order. Store associates have the ability to add notes during checkout, in the order details screen, and to a suspended cart. Notes are also visible when creating a quote.
products:
  - Commerce
release: "264"
---
# Add Order Notes

The POS app allows associates to add notes to orders and to items in an order. Store associates have the ability to add notes during checkout, in the order details screen, and to a suspended cart. Notes are also visible when creating a quote.

- Modern POS App build: 5.12.2 21098 or above
- Platform Support: iPhone & iPad
- Offline Support: 6.5.2 22712 and above

1. Go to **App Config** | **Modules** | **Cart**.
2. Enable the Enable Item-level Order Notes app config setting to enable adding notes to items of the order.
3. Enable the Enable Order Notes app config setting to enable adding notes to the entire order.![The cart settings show the options to enable order notes.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_pos_orders_process_notes_setup.png)

## POS Behavior

### Add Notes During Checkout

Once the settings are enabled, store associates will be able to add notes to an order and its items during checkout.![A POS cart with note options highlighted.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_pos_orders_process_notes_checkout_add_1.png) ![A POS cart shows the dialog to confirm the addition of a note.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_pos_orders_process_notes_checkout_add_2.png) ![A POS cart shows the dialog for note entry.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_pos_orders_process_notes_checkout_add_3.png) ![A POS cart shows a note indicator on a car item..](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_pos_orders_process_notes_checkout_add_4.png) ![A POS cart shows the note history dialog.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_pos_orders_process_notes_checkout_add_5.png)

### Add Notes For Existing Orders

Notes can also be added to orders already placed. To do so, navigate to the "Orders" screen and select the order to add notes to:![A POS cart highlighting an item to show it has no notes.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_pos_orders_process_notes_add.png)

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/images/icon_note.png)

Note When a cart is **suspended or saved for later** during checkout, the notes added by the store associate are saved to the order. When the cart is resumed at a later point, these notes are resumed as well

### Add Notes For Orders in Suspended Carts

Notes are also visible when creating quotes. Once the store associate navigates to the "Suspended carts" screen and creates a quote for an order, notes previously added to the cart will be visible,![A POS screen highlights the suspended carts option.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_pos_orders_process_notes_add_suspended_1.png) ![A POS screen shows a suspended cart.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_pos_orders_process_notes_add_suspended_2.png) ![A POS shows the create a quote dialog.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_pos_orders_process_notes_add_suspended_3.png) ![A POS screen highlights that they suspended cart has no notes.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_pos_orders_process_notes_add_suspended_4.png)

### Update Notes

Notes can be updated during checkout and when viewing an already placed order.

To update a note, tap on the Notes label to view the notes. Then, tap on the note to be updated and enter the new text for the note.

![A POS screen shows the dialog for updating a note.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_pos_orders_process_notes_update.png)

### Return / Exchange Notes

Similar to sales transactions, notes may be added to returns and exchanges at the order level and product level. When a new cart is created for a return or exchange of an existing sale order, the product and order notes from that sale order are carried forward to the new cart. When exchanging an item, notes may be added separately to both the old and new items.![A POS screen highlights the notes sections.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_pos_orders_process_notes_return.png)

### Order Notes in Receipts

The notes added to any order may be printed in receipts. These notes may be printed by adding the PS tag _:ps\_order\_notes_ in the **Receipt Metadata** inside **Receipt Settings**. Order notes will also be printed during reprints and may be edited inside the order details screen.