Create and Customize Orders

Custom orders in the POS app empower users to create personalized transactions that include additional charges, clearance items, and add-on products. With custom orders, you can accommodate specific customer requests and manage a wider range of sales scenarios. Tailor each transaction to meet individual customer needs, ensuring a seamless and satisfactory shopping experience. Setting up custom orders enhances flexibility and control over the sales process.

  • Set Up Additional Charges for CRV, Liquor Tax, and Deposits in Point of Sale
    Beverage retailers need the ability to charge and disclose additional charges like CRV, liquor tax, and deposits on the items that customers purchase. In the United States, the Container Deposit Legislation/Bottle Bill governs the additional charges. The Container Deposit Legislation/Bottle Bill generally requires a refundable deposit on certain types of recyclable beverage containers to maintain an increased recycling rate.
  • Set Up Clearance Items in Point of Sale
    Clearance items are items in a store that are sold at a discounted price. They can be enabled by flagging certain variants of a product in your store's inventory feed. IItems like display models or floor models are examples of clearance items. License plating, or unique identification, of clearance items will be performed based on their serial numbers.
  • Configure Add-On Products in the POS App
    Configure and implement add-on products on the POS app. Add-ons are specific to a product in the cart. For example, a warranty for jewelry and furniture or an embroidery charge (SKU) linked to an item to be monogrammed are add-ons. Add-ons appear on the product details page (PDP) with an option to add them to the cart. You can also control whether add-ons are eligible for refunds during the return process.
  • Create Custom Orders in the POS App
    Point of Sale allows you to create orders for custom-made items by capturing product attributes through a layout. A new product is created at runtime in Point of Sale. You can create a custom order from a basic part or product to add specific fabrics, textures, and styles. Creating custom orders helps to deliver a personalized and unique product for each customer.
  • Manage Product Warranties in Point of Sale
    Dynamic warranty management uses an SPI so the POS can send cart data to your warranty engine, receive eligible warranty SKUs, and replace prior warranty lines with the SPI result. Learn how the POS system identifies warranty products, the required CMS setup, and the associate flow during checkout.
  • Integrate a Customizable Product WebView
    Point of Sale's Design Your Own (DYO) feature lets merchants integrate a Customizable Product WebView. Users can launch a WebView on the POS app to create or alter products. Then, they can add the products to the cart for checkout.
  • Set Up Non-Merchandise SKUs
    POS enables you to configure non-merchandise SKUs, such as postage stamps and gift certificates, to meet your business needs. You can also configure the checkout rules that apply to these items. Control if these items are discountable or taxable, and set other rules.
  • Create Not on File Items
    The Point of Sale app offers an option to add Not on File items (products not listed in the Feeds) into the cart. Store associates can continue to add these items to the cart and finalize the checkout process.
  • Add Product Special Instructions
    Display special instructions on the product details screen when adding items to the cart using POS. Special instructions offer more product details. For example, you can display storage instructions. Ensure that users have all the information needed about a product before completing a purchase.
  • Require Billing Address for Orders
    Configure POS to require a billing address before completing an order. Requiring a billing address ensures you have complete customer information for all transactions. This configuration is managed within the CMS. Streamline your checkout process and maintain accurate records by enforcing this requirement.
  • Set Up Special Fees
    The POS app can support special fees that are levied only in certain stores based on the location of the store. These fees can include public improvement or franchise fees,
  • Set Up Order Number Prefixes for Point of Sale
    Configure order number prefixes to identify store and transaction types when processing orders.