---
schema_version: "1"
id: d840f28bfe04fdbe8a04cc62562e9d3b7706a1f7d0b0c427d43d3669485ac644
title: Manage Orders
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/rt_pos_orders.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.rt_pos_orders.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 05b38be23ef4f2fb1b6affc2c6f1afd9ba65ba0447f7112d460f7f3373413ca4
description: Manage orders in the POS app to create customized orders, process them efficiently, and fulfill them accurately. Support specialized order types to meet diverse customer needs. Gain insights into sales and attribution through order tracking, enabling informed business decisions.d
products:
  - Commerce
release: "264"
---
# Manage Orders

Manage orders in the POS app to create customized orders, process them efficiently, and fulfill them accurately. Support specialized order types to meet diverse customer needs. Gain insights into sales and attribution through order tracking, enabling informed business decisions.d

- **[Create and Customize Orders](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_orders_create.htm&release=264.0.0&type=5)**  
    Custom orders in the POS app empower users to create personalized transactions that include additional charges, clearance items, and add-on products. With custom orders, you can accommodate specific customer requests and manage a wider range of sales scenarios. Tailor each transaction to meet individual customer needs, ensuring a seamless and satisfactory shopping experience. Setting up custom orders enhances flexibility and control over the sales process.
- **[Process Orders](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_orders_process.htm&release=264.0.0&type=5)**  
    POS app order processing lets you set up your application to process orders quickly and efficiently. The application supports editing orders, order notes, order statuses, and purchase orders. You can also set default shipping addresses, suspend and resume carts, and view order history.
- **[Fulfill Orders](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_orders_fulfill.htm&release=264.0.0&type=5)**  
    Buy online, pick up in store (BOPIS), buy online, fulfill in store (BOFIS), and reserve online, pick up in store (ROPIS) orders give customers flexible options to receive their purchases. Streamline the fulfillment of these orders in the POS app. Empower your staff to manage these orders efficiently, ensuring customer satisfaction and repeat business.
- **[Support Specialized Order Types](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_orders_special_types.htm&release=264.0.0&type=5)**  
    Point of Sale supports specialized order types, including digital contracts, electronic contracts, gift registries, serialized products, and tariff surcharges. Retailers can manage gift registries directly on the POS app. They can also manage tariff surcharges in Point of Sale and configure tariff rates in the CMS. Activation codes are also supported via SPI.
- **[Product Bundles in Point of Sale](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_orders_product_bundles.htm&release=264.0.0&type=5)**  
    A product bundle groups a parent item with required child items. It sells, returns, and ships as one unit.
- **[Track Sales and Attribution](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_orders_track_sales.htm&release=264.0.0&type=5)**  
    Store Associate Sales Attribution in Point of Sale helps you track which store associates are responsible for sales. Tracking sales attribution provides insights into associate performance. With these insights, you can identify top performers and areas where associates may need additional training. You can also use sales attribution data to incentivize associates and reward them for their contributions to the store's success.