--- schema_version: "1" id: 45aad8a7d21701f802f25294105bd76b6f2588590ae6321b6db1de5b29598a23 title: Outlet Store Support in the POS app collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/rt_pos_operations_outlet_store_support.md canonical_url: https://help.salesforce.com/s/articleView?id=commerce.rt_pos_operations_outlet_store_support.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: d0eae3e2de80e9cd362b800d83a8c89779f4b2bc7a53d23380788cf147d15b4b description: Create and manage outlet stores in the Point of Sale (POS) app, providing customers with lower prices and everyday bargains. products: - Commerce release: "264" --- # Outlet Store Support in the POS app Create and manage outlet stores in the Point of Sale (POS) app, providing customers with lower prices and everyday bargains. There are two ways of creating a store in Point of Sale CMS, manually and through a feed. To create many stores in one sitting, the feed method is recommended. For more information, refer to this [article](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_settings_store_management_stores.htm&release=264.0.0&type=5 "Upload store details to the Point of Sale backend."). 1. In Point of Sale CMS, go to **Store Management > Stores**. 2. Select **Create** in the upper right of the screen. 3. Under **Location Type**, select **Outlet**. 4. Fill out the rest of the fields by referring to [Store Creation](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_settings_store_creation.htm&release=264.0.0&type=5 "Create stores and edit store details in Point of Sale CMS"). ![Editing Store Information for an Outlet Store in Point of Sale CMS.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_pos_operations_store_creation.png) ## Outlet Store Features Support View all features capable of supporting Outlet Stores in the Point of Sale (POS) app. ### Inventory Management Store to Store (STS), Corporate, and Return to Vendor (RTV) are all supported inventory transfers for outlet stores. For STS, the receiving store is any store type, meaning a store can transfer inventory to an outlet. Similarly, a corporate transfer can occur from a regular store to an outlet and vice versa. Offline Support: no For more information, refer to [STS](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_inventory_store_to_store_initiated_transfers.htm&release=264.0.0&type=5 "Merchants can create Corporate Transfers (CTS) in the Point of Sale CMS automatically by uploading a CSV file with inventory transfer information. This action will initiate a store-to-store transfer. After the file is uploaded, it'll be sent to the store's POS app. Store associates can then start packing the products for the store-to-store transfer."), [Corporate](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_inventory_corporate_transfers.htm&release=264.0.0&type=5 "Facilitate the movement of merchandise between stores, allowing merchants to align with regional demands and preferences."), and [RTV](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_inventory_rtv_transfers.htm&release=264.0.0&type=5 "Facilitate the movement of merchandise from a store back to either a vendor or a warehouse."). ### Promotions Outlet-specific promotions are available and can be set in Point of Sale CMS by configuring selected channels. ![The Create Promotions screen in Point of Sale CMS, where you can select that it's an outlet store promotion.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_pos_operations_outlet_promotions.png) Offline Support: yes For more information, refer to [Creating Promotions](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_modules_create_promotions.htm&release=264.0.0&type=5 "Learn how to configure promotions in Point of Sale CMS, including basic information, promotion configuration, and promotion codes."). ### Returns The return flow for outlets can be customized in CMS with **Enable Cross Channel**. If this is turned on, items purchased at an outlet store can be returned at a regular store and vice versa. However, if this flag is turned off, items purchased at an outlet can only be returned at other outlet stores. ![The Edit Online Policy screen in Point of Sale CMS, where you turn on Enable Cross Channel.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_pos_operations_enable_cross_channel.png) Offline Support: yes \* \* In offline mode, outlet store orders can be returned to regular stores and vice versa, regardless of **Enable Cross Channel**. For more information, refer to [Returns Policy Configuration](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_settings_returns_policy_configuration.htm&release=264.0.0&type=5 "The Point of Sale (POS) app lets store associates perform returns on purchased items based on configured policies."). ### Omnichannel Outlet stores are supported for the Omni fulfillment type, **Pickup From Nearby Store**. For example, items purchased at an outlet store can be picked up from a regular store and vice versa. Offline Support: no For more information, refer to [Omni Flows](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_modules_omnichannel_v2_overview.htm&release=264.0.0&type=5 "Integrate shopping experiences across channels with Point of Sale's Omnichannel."). ### Reporting An in-depth review of ‌outlet stores sales and order information is available in the CMS Report Builder. The report will include the GMV, number of orders, and AOV. Offline Support: N/A For more information, refer to [Report Builder](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_reports_ej_report_builder.htm&release=264.0.0&type=5 "Generate order reports and analyze sales data by time. Generate reports such as store, store associates, and products sold to gain insights into your business performance.").