---
schema_version: "1"
id: 44d84170f4c413567122e6cf0b67e70428f58160814c1d15b8f5044644e99a4a
title: Collect Customer Preferences Using a Quiz
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/rt_pos_customer_preferences.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.rt_pos_customer_preferences.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 18fbcc98c799e7edaabca3d155d66f352a5e6a6dc6d0b2213f0c18d7b0921028
description: Anticipating customer needs by understanding their preferences strengthens their experience. You can configure Point of Sale to collect and store customer preferences in their profiles. To gather information about customers, create a preference quiz.
products:
  - Commerce
release: "264"
---
# Collect Customer Preferences Using a Quiz

Anticipating customer needs by understanding their preferences strengthens their experience. You can configure Point of Sale to collect and store customer preferences in their profiles. To gather information about customers, create a preference quiz.

## Edit the App Config Settings

There are two entry points for customers to interact with a preference quiz:

- First-Time Users–Customers who haven't taken the quiz yet need to be administered it for the first time.
- Returning Users—Customers who have already taken the quiz should be able to view and edit their answers.

A quiz template is recommended because it accommodates both of these workflows. When a quiz is created from a template, first-time users see a starting layout when they begin the quiz. There's also an Answers Layout that displays previous responses and provides links to edit them.

1. Edit the app config settings.
2. If you're not using a custom clienteling layout, first assign the quiz workflow to an app config so it shows up in the app.
    
    There are two app config settings to configure, which correspond with the two entry points to the quiz workflow.
3. In CMS, go to **Apps** | **All**.
4. Edit a selected app config.
5. Go to **Modules** | **Clienteling**.
6. Under User Preferences Layout, select the Answers Layout you created.
7. Under User Preferences Quiz Layout, select the first page of the quiz.
8. Save your changes.

## Configure a Deep Link for Accessing the Quiz

If you're using a custom clienteling layout, configure a deep link that specifies the two entry points for the quiz.

For more information, see [Create a Preferences Quiz](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_customer_preferences.htm&release=264.0.0&type=5).

1. Edit the custom clienteling layout.
2. Configure the deep link that corresponds with the "Preferences" CTA.
3. Set the deep link type to Quiz (Personalization > Quiz).
4. Set the link type to Customer Preference.
5. Select the Layout and Answer Layout.
6. Set the deep link and publish the layout.

For in-depth information about quizzes, see the [Quiz Section](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_layouts_quizzes.htm&release=264.0.0&type=5 "Use Point of Sale quizzes to gather customer preferences and valuable data. Create engaging quizzes, forms, or polls to capture user feedback and information. Add surveys after successful checkouts and include mandatory questions to ensure you get the data you need. You can also create quizzes where users see real-time poll results after submitting their answer.") to learn more.