---
schema_version: "1"
id: a98274378261637f100bc8a4aff375e8084dc59eb2f3a1a9ebc35b34f048488d
title: Certify Legacy Scanners
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/rt_hw_legacy_scanners.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.rt_hw_legacy_scanners.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b7c1cd777f648aae9597bbf4b3808661a6505729c521373b1e51d00a5f5307c2
description: Conduct validation tests to certify a supported vendor's legacy scanner for the POS app.
products:
  - Commerce
release: "264"
---
# Certify Legacy Scanners

Conduct validation tests to certify a supported vendor's legacy scanner for the POS app.

Conduct validation tests across all supported interfaces (Bluetooth and USB). Create separate test cases for each interface. For a comprehensive list of test cases, please refer to [Files](https://help.salesforce.com/s/articleView?id=commerce.rt_hw_legacy_scanners.htm&release=264.0.0&type=5). If a scanner require a USB connection using Star or Epson printers, validate compatibility with both printer brands.

1. Confirm that the setup process is correct.
2. For USB scanners requiring a printer connection.
    1. Test the printer using the vendor’s app ([TM Utility](https://apps.apple.com/us/app/epson-tm-utility/id726122574) for Epson and [StarQuickSetup](https://apps.apple.com/us/app/star-quick-setup-utility/id1549088652) for Star) available on the App Store.
    2. Connect to the printer and perform printer operations followed by a scan test.
    3. If using an Epson printer and the scanner beeps upon scanning but the barcode does not appear in the app, perform the following:
        
        - Locate the Quick Start Guide for the Zebra scanner model (search online if necessary).
        - Scan the Set Defaults or Set Factory Defaults barcode.
        - Scan the USB Keyboard HID barcode.
        - Scan the Add Enter Key, CR/LF, or Carriage Return / Line Feed barcode (depending on the model, this could be one barcode or a sequence for setting the Enter Key).
3. For non-USB scanners
    1. Test the scanner using the vendor app ([SocketMobileCompanion](https://apps.apple.com/us/app/socket-mobile-companion/id1175638950) for Socket and [Zebra Scanner Control](https://apps.apple.com/us/app/zebra-scanner-control/id6499543371) for Zebra) available on the App Store.
    2. Connect to the scanner and check scanning operation.

If the setup is correct but problems persist, verify whether there is an open POS bug. If the issue remains unresolved, contact Salesforce Customer Support.

Files: [Zebra Barcode Scanner Test Cases](https://resources.docs.salesforce.com/rel1/doc/en-us/static/pdf/ZebraBarcodeScannerTestCases.pdf), [Socket Barcode Scanner Test Cases](https://resources.docs.salesforce.com/rel1/doc/en-us/static/pdf/SocketBarcodeScannerTestCases.pdf)