--- schema_version: "1" id: e9338c8ea64869b9710c3e85f4cda1740bf8d750420257ee025ca1b763b405f1 title: POS Offline Support collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/rt_cms_store_settings_pos_offline_support.md canonical_url: https://help.salesforce.com/s/articleView?id=commerce.rt_cms_store_settings_pos_offline_support.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: b6f8330310333cab60dacddba85bcf911998be36b3203b59fe54c1dcd8dbd037 description: Continue operating the POS app if the device isn't connected to WiFi or Ethernet, or your internet service is down. Sync the POS app data after you're back online. products: - Commerce release: "264" --- # POS Offline Support Continue operating the POS app if the device isn't connected to WiFi or Ethernet, or your internet service is down. Sync the POS app data after you're back online. ## Prerequisites - Modern POS App Build: 5.8.2 or later - Platform Support: iPhone & iPad - Supported Offline Tenders: Cash and Credit Card - Technical Prerequisites: - Tax Feed - Product Feed\* ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/images/icon_note.png) Note \* Make sure that your product feeds include the product's GTIN, which is necessary for scanning products in offline mode on the POS app. - **[POS Offline Support Configuration and Setup](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_settings_pos_offline_support_configuration_and_setup.htm&release=264.0.0&type=5)** Turn on and configure offline mode for your POS to confirm continuous operation during network outages. - **[Offline Payment Configurations](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_settings_pos_offline_support_offline_payment_configuration.htm&release=264.0.0&type=5)** Configure your POS to support offline transactions with Adyen terminals by specifying the types of offline transactions, card types, and transaction limits. - **[Manage Offline Events for Point of Sale Registers](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_settings_create_offline_event.htm&release=264.0.0&type=5)** Create an offline event in Point of Sale CMS to force registers into offline mode or end an active event early when network issues resolve. - **[Point of Sale App Flow](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_settings_point_of_sale_app_flow.htm&release=264.0.0&type=5)** The Point of Sale app requires data to operate offline, including product feeds, store logins, and tax rates. After the app is back online, it syncs offline tills and orders placed offline. - **[Switching Between Online and Offline Mode in the POS App](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_settings_switching_between_online_and_offline_mode_in_the_pos_app.htm&release=264.0.0&type=5)** Use automatic or manual methods to change the Point of Sale (POS) app to online or offline mode. - **[Point Of Sale Offline Feature Support](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_settings_offline_feature_support.htm&release=264.0.0&type=5)** Understand which Point of Sale (POS) features are supported while offline to help your associates continue to assist customers. - **[POS Deep Link Support](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_settings_pos_deep_links_support.htm&release=264.0.0&type=5)** Quickly access specific functionalities on the Point of Sale (POS) app in both offline and online modes. - **[Sending Information Back to Platform](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_settings_offline_sending_information_back_to_platform.htm&release=264.0.0&type=5)** The Point Of Sale (POS) app syncs offline orders to the platform after a network connection is established, allowing you to maintain accurate order records. - **[Setting Up Offline Testing](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_settings_offline_testing.htm&release=264.0.0&type=5)** Simulate offline scenarios in your Point of Sale (POS) app through various testing methods to validate products, tax rates, and store logins. - **[Offline Checklist Playbook](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_settings_offline_checklist_playbook.htm&release=264.0.0&type=5)** The Offline Checklist Playbook ensures the Point of Sale (POS) app continues to function smoothly during network outages. - **[POS Offline Detection](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_settings_pos_offline_detection.htm&release=264.0.0&type=5)** Point of Sale monitors the device network connection to determine connectivity status. - **[Offline Data Security](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_settings_offline_data_security.htm&release=264.0.0&type=5)** Understand how Point of Sale (POS) secures your data when processing orders offline. - **[Offline Support Frequently Asked Questions](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_settings_offline_faq.htm&release=264.0.0&type=5)** Get answers to frequently asked questions about Point of Sale (POS) offline support. - **[Known Issues and Troubleshooting](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_settings_known_issues_and_restrictions.htm&release=264.0.0&type=5)** Address Point of Sale (POS) issues such as a product not found when scanning a UPC-A barcode offline.