---
schema_version: "1"
id: 91ebade4c8382dc5d395779ac9aa55f47d8808b343ffceb072f8fbe8caf35e4b
title: Successful Orders in Point of Sale CMS
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/rt_cms_reports_successful_orders.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.rt_cms_reports_successful_orders.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4f9598d393e6318bb322a115295c28ead611d7acdc704a0d22c59c7c37b8bf7e
description: View key sales transaction data such as order date, store ID, gross sales, and external order references in Point of Sale CMS. Monitor and analyze your sales operations.
products:
  - Commerce
release: "264"
---
# Successful Orders in Point of Sale CMS

View key sales transaction data such as order date, store ID, gross sales, and external order references in Point of Sale CMS. Monitor and analyze your sales operations.

Point of Sale's Successful Orders Report shows all orders that have been processed. It gives you useful information about different parts of the sales transactions. The report uses a table to show important information about each order. This lets users watch and analyze how their sales operations are doing.

To see a report of successful orders:

1. In CMS, go to **ORDERS > Successful Orders**.
2. Configure the search filter and select **SEARCH**.
3. (Optional) To download the report, select **DOWNLOAD** in the upper right-hand of the screen.

While processed orders can show up instantly in the [Electronic Journal](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_reports_electronic_journal_overview.htm&release=264.0.0&type=5 "Customize filters for transaction research and record store transactions in Retail Cloud.") report, they can be delayed in the Successful Order report. Allow up to one day before checking the latter.

You ‌can also filter through the search with order ID(s), order source, order type, and date range. Doing so will help you extract important information from relevant orders. For the use cases of order source, order type, and general information on how to read the report, refer to the table next:

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
          <colgroup>
            <col style="width:50%">
            <col style="width:50%">
          </colgroup>
          <thead class="slds-text-title_caps ">
            <tr class="">
              <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d70541e104">Field Name</th>
              <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d70541e107">Description</th>
            </tr>
          </thead>
          <tbody>
            <tr class="">
              <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d70541e104 ">Order Date</td>

              <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d70541e107 ">Date of the order</td>

            </tr>
            <tr class="">
              <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d70541e104 ">Store ID</td>

              <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d70541e107 ">ID of the store</td>

            </tr>
            <tr class="">
              <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d70541e104 ">Associate ID</td>

              <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d70541e107 ">ID of the associate who completed the order</td>

            </tr>
            <tr class="">
              <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d70541e104 ">Order #</td>

              <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d70541e107 ">
                <p>ID of the order</p>
                <p style="margin-bottom:0;">Note: Return or exchange transactions will have different order IDs than the original
                  sale transaction. </p>
              </td>

            </tr>
            <tr class="">
              <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d70541e104 ">Gross Sales </td>

              <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d70541e107 ">Gross sales of the order</td>

            </tr>
            <tr class="">
              <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d70541e104 ">External Order</td>

              <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d70541e107 ">
                <p>Select View References to show all external/NetSuite artifacts that are created for this
                  order. This CTA is only available if the order is posted to NetSuite and an External Order
                  ID is available.</p>
                <p style="margin-bottom:0;">If an External Order ID isn't available, a Repost CTA will be displayed instead. If
                  clicked, it triggers the webhook, which in turn posts the order to NetSuite. When
                  triggered, External/NetSuite artifact references will be shown in the successful order
                  report that the report is rerun.</p>
              </td>

            </tr>
            <tr class="">
              <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d70541e104 ">External Logs</td>

              <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d70541e107 ">Select View External Logs to see more information including correlation ID, log entry
                type, and so on </td>

            </tr>
            <tr class="">
              <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d70541e104 ">Details</td>

              <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d70541e107 ">Select View to see more information including order status, items purchased, and so on
              </td>

            </tr>
            <tr class="">
              <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d70541e104 ">Transaction Log</td>

              <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d70541e107 ">For each order, you can download it as a JSON or XML file. You can also repost XML to
                an FTP server using the CTA.</td>

            </tr>
            <tr class="">
              <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d70541e104 ">Order Source</td>

              <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d70541e107 ">
                <p>In-Store: Orders that are placed via the POS app in the store. This can be
                  Cash-and-carry, Online, or Mixed Cart.</p>
                <p style="margin-bottom:0;">Web: The orders that are placed through the website and then imported to the Point of Sale
                  system. This also includes all Omni orders as well as legacy POS orders that are imported
                  into Point of Sale, that is, BOPIS, BORIS, and so on</p>
              </td>

            </tr>
            <tr class="">
              <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d70541e104 ">Order Type</td>

              <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d70541e107 ">
                <p>Store Pickup—The order was bought online and picked up in the store.</p>
                <p style="margin-bottom:0;">Store Fulfillment—The order was bought online and fulfilled in the store.</p>
              </td>

            </tr>
            <tr class="">
              <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d70541e104 ">File Exported On</td>

              <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d70541e107 ">
                <p>Date and time that the order was successfully exported to an FTP via a scheduled job. If
                  querying by this field:</p>
                <ul>
                  <li>
                    <p>"Is empty" will only return orders with no value against this field</p>
                  </li>

                  <li>
                    <p>"Is not empty" will only return orders with a nonempty value against this field</p>
                  </li>

                </ul>
              </td>

            </tr>
            <tr class="">
              <td data-label="Field Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d70541e104 ">API Exported On</td>

              <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d70541e107 ">
                <p>Date and time that the order successfully attempts or posts via a connector. If querying
                  by this field:</p>
                <ul>
                  <li>
                    <p>"Is empty" will only return orders with no value against this field</p>
                  </li>

                  <li>
                    <p>"Is not empty" will only return orders with a nonempty value against this field</p>
                  </li>

                </ul>
              </td>

            </tr>
          </tbody>
        </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/images/icon_note.png)

Note Note:

For a comprehensive list of updated sales terminology and definitions, refer to [Sales Reporting Glossary of Terms and Definitions](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_reports_sales_reporting_glossary.htm&release=264.0.0&type=5 "To understand sales data, use this glossary of terms commonly seen in sales and app reports in Point of Sale.")

## Successful Orders Known Issues and Restrictions

Understand what problems can occur when working with orders in Point of Sale.

### TLog Displays Incorrect Tender Information in Successful Orders

In cases of _No Receipt_ exchanges, a proxy order (fake order) is created with a fake tender, and then the proxy order is exchanged. Hence, the fake tender is carried forward to an exchanged order. Depending on the order of Tender Types in your CMS’s Return Policy Configuration, the first tender under the No Receipt Return configuration is used as a fake tender during an exchange. In the example next, the Gift Card is first in the order; hence, you will see the fake Gift Card being shown in the exchange.![No Receipt Exchanges showing a fake gift card](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_orders_no_receipt_returns_tender_types.png)