---
schema_version: "1"
id: bf4de23ee35cb8b460976e2cc7b202e8394f85bd921df6086b4ca63ff602d21f
title: View Payment Reconciliation Report
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/rt_cms_reports_payment_reconciliation_report.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.rt_cms_reports_payment_reconciliation_report.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e2dd3512822bc1c8412701d6c4348dc5adeb639abbd1f24c3f8552a61fba6bd9
description: Confirm the accuracy of financial data and identify inconsistencies among the Retail Cloud order amount, the amount requested to the payment gateway, and the amount collected by a processor.
products:
  - Commerce
release: "264"
---
# View Payment Reconciliation Report

Confirm the accuracy of financial data and identify inconsistencies among the Retail Cloud order amount, the amount requested to the payment gateway, and the amount collected by a processor.

## Access the Report

1. Go to **Store Management > Reporting and Analytics > Payment Reconciliation Report**.
2. Filter the search by specifying the tender type, transaction type, and date or time. Optionally, the results can be grouped by tender type or dates under **Group Results By**.
3. Select **Generate Report**. ![A payment reconciliation report](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_reports_payment_reconciliation_report.png)

See the table descriptions below:

 
| Column | Description |
| --- | --- |
| Tender Type | Tender used to complete a transaction (for example, credit card) |
| Transaction Type | Type of completed transaction (for example, Payment) |
| Nonmatched | Number of transactions where there's any mismatch among order amount, posted amount, and processor |
| Matched | Number of transactions where there's a match among order amount, posted amount, and processor |
| Tender Amount | Total amount expected to be collected for Sale |
| Posted Amount | Total amount requested by Point of Sale to the gateway |
| Difference | Calculated as "Tender - Posted" |
| % Difference | Calculated as "Difference / (max(Tender, Posted))" |

## Non-matched Transactions

Identify differences in transactions.

In the case of transactions that aren't matched, the report shows and highlights these transactions. These transactions are if there's a difference among the order amount, posted amount, and processor. ![Non-matched transaction reports highlighted in payment reconciliation report](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_reports_non_matched_transaction_report.png)

By clicking on the transactions, you'll go to a screen where the unmatched transactions are organized based on the type of difference. These categories ‌include "Amounts Mismatched", "Tender Amount Missing", and "Posted Amount Missing".![Non-matched transaction report sorted into different categories](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_reports_transactions_sorted_by_discrepancy.png)

The reasons can be clicked into, where you'll be directed to a screen that shows details of the discrepancies, including tender type, tender amount, and posted amount.![Non-matched transaction report with details about the discrepancies](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_reports_discrepancy_info.png)