Create different types of shipping methods for orders and transitions in Point of Sale CMS.
With the Shipping Methods feature, you can configure shipping methods such as Overnight, Ground, 2-Day, White Glove, Old Unit Removal, and Mattress Removal. This also supports service add-ons with delivery orders, that is, furniture.
- In CMS, go to .
- Select to create a new one or select for an existing shipping method.
- Refer to the Configurable Fields table for details on each field.
- Select after you've made your changes.
Configurable Fields
| Field Name | Description |
| Method ID* | This field identifies the method. |
| Channel* (In-store / web,) | Select the channel where this shipping method will be available. |
| Name* | Enter a name for the shipping method which will be displayed in the app. The Method Name needs to match the client's downstream system, that is, OMS. |
| Description* | Enter the details of the current shipping method. |
| Carrier | Enter a value for the carrier that fulfills shipments using this shipment method. |
| Service Level | Enter the shipping service level for this shipping method. |
| Shipping Price* | Enter the shipping price for this shipping method. |
| App Display Sort Order* | Enter a numeric value to adjust the sort order for this shipping method in the app. Higher numbers appear before the lower number values. |
| Default Method | Enable to make this method the default method. |
Additional Shipping Methods Information
Read more information about external integrations and troubleshooting shipping methods in Point of Sale CMS.
If there’s an external integration, Point of Sale goes to, for example Salesforce Commerce Cloud (Demandware), to retrieve the shipping methods via an API call. If a sales associate is on the app, the API call happens during runtime. In this instance, there’s no configuration needed in the CMS. However, for all other instances, this is to be manually configured in the CMS as noted in Shipping Methods Management
Troubleshooting
Sometimes in the POS app, you can receive an error message that says “One or more items in the cart cannot be shipped to the selected shipping address.”
