---
schema_version: "1"
id: 177d2e230c32a5e61449205ecc38a40371ecb0c4596a9ee56a3026095dc37a96
title: Frequently Asked Questions about Promotions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/rt_cms_modules_promos_faq.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.rt_cms_modules_promos_faq.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2a29e90a484fccd45546fd7d148b6ea5c96047ec586f502e3b74abcf2ab801e7
description: Get answers to frequently-asked questions about promotions in Point of Sale CMS.
products:
  - Commerce
release: "264"
---
# Frequently Asked Questions about Promotions

Get answers to frequently-asked questions about promotions in Point of Sale CMS.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
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            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d243560e36">Scenario</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d243560e39">Solution </th>
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            <td data-label="Scenario" class="slds-cell-wrap" style="vertical-align:top;" headers="d243560e36 ">How do I create multiple promotion rewards?</td>

            <td data-label="Solution" class="slds-cell-wrap" style="vertical-align:top;" headers="d243560e39 ">
              <p>You can create two promotions that run concurrently that can be combined. An example is
                “Get 15% off and No-cost Shipping”. You can achieve this type of combined promotion by
                creating a 15% off promotion and selecting which promotion it can be combined with.</p>
              <p style="margin-bottom:0;">Promotions that can be combined will have a * next to their type label in the Promotion
                List view screen.</p>
            </td>

          </tr>
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            <td data-label="Scenario" class="slds-cell-wrap" style="vertical-align:top;" headers="d243560e36 ">How do I suspend a promotion?</td>

            <td data-label="Solution" class="slds-cell-wrap" style="vertical-align:top;" headers="d243560e39 ">You can suspend a promotion by switching the Active Switch off regardless of the start
              and end times of the promotion.</td>

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            <td data-label="Scenario" class="slds-cell-wrap" style="vertical-align:top;" headers="d243560e36 ">Will a promotion job in Point of Sale be able to consume multiple files in a single
              run? </td>

            <td data-label="Solution" class="slds-cell-wrap" style="vertical-align:top;" headers="d243560e39 ">Yes, a promotion job will be able to consume multiple files in a single run.</td>

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            <td data-label="Scenario" class="slds-cell-wrap" style="vertical-align:top;" headers="d243560e36 ">If there are no files, why can't the job be completed with a success message such as,
              "No files found"? </td>

            <td data-label="Solution" class="slds-cell-wrap" style="vertical-align:top;" headers="d243560e39 ">If the file isn't found, then the feed job is unsuccessful. The error is provided in
              the CMS under Feeds &gt; Feed Logs.</td>

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            <td data-label="Scenario" class="slds-cell-wrap" style="vertical-align:top;" headers="d243560e36 ">Is there any region constraint in the promotion feed as we add more countries and
              regions (that is, Ireland, US, CA)? Can the single source file have promotion objects for
              all regions in the same file?</td>

            <td data-label="Solution" class="slds-cell-wrap" style="vertical-align:top;" headers="d243560e39 ">If the promotions are region specific, then you can't have a single file. If the
              promotions are common, a single file can be used by all the region-specific promotion feed
              jobs.</td>

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            <td data-label="Scenario" class="slds-cell-wrap" style="vertical-align:top;" headers="d243560e36 ">If the promotion job fails midway, will it fail all promotions in the file or just the
              bad promotions? </td>

            <td data-label="Solution" class="slds-cell-wrap" style="vertical-align:top;" headers="d243560e39 ">Only bad promotions will fail. </td>

          </tr>
          <tr class="">
            <td data-label="Scenario" class="slds-cell-wrap" style="vertical-align:top;" headers="d243560e36 ">How many days-old feed logs do you retain? </td>

            <td data-label="Solution" class="slds-cell-wrap" style="vertical-align:top;" headers="d243560e39 ">Point of Sale retains logs for a maximum of one month.</td>

          </tr>
          <tr class="">
            <td data-label="Scenario" class="slds-cell-wrap" style="vertical-align:top;" headers="d243560e36 ">Will there be any alerts/notifications sent to a distribution list to alert us of the
              job completion, failure, and success? </td>

            <td data-label="Solution" class="slds-cell-wrap" style="vertical-align:top;" headers="d243560e39 ">No, this is currently not supported. </td>

          </tr>
          <tr class="">
            <td data-label="Scenario" class="slds-cell-wrap" style="vertical-align:top;" headers="d243560e36 ">In case of failure, do we ‌process the file again? Will Point of Sale support
              reprocessing and fixing these failures in production? </td>

            <td data-label="Solution" class="slds-cell-wrap" style="vertical-align:top;" headers="d243560e39 ">Point of Sale will reprocess the file but only with failed entries. Otherwise, it will
              create duplicates for the records processed successfully on the first run.</td>

          </tr>
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            <td data-label="Scenario" class="slds-cell-wrap" style="vertical-align:top;" headers="d243560e36 ">Can we have different employee discount rates at different store locations by setting
              up employee discount promos with different locations as a condition?</td>

            <td data-label="Solution" class="slds-cell-wrap" style="vertical-align:top;" headers="d243560e39 ">
              <p>Yes, you can have different employee discount rates at different stores by using the
                parent promotion feature and location-specific references.</p>
              <p>To achieve this, set up a parent promotion that encompasses the employee discount logic.
                Within this parent promotion, you can specify location (store ID) specific references.</p>
              <p style="margin-bottom:0;">For example, you can configure the promotion to offer an employee discount of $20 at
                Store A and $40 at Store B. By using location-specific references within the parent
                promotion, you can tailor employee discount rates to match different store locations as
                needed.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Scenario" class="slds-cell-wrap" style="vertical-align:top;" headers="d243560e36 ">Is there a way to export the product IDs that have been added to a promotion? </td>

            <td data-label="Solution" class="slds-cell-wrap" style="vertical-align:top;" headers="d243560e39 ">
              <p>You can export product IDs from a promotion by performing an API GET request on the
                specific promotion you're interested in. In the JSON response, look for the section
                "productRules.value", which contains a list of product IDs (productIds) declared in the
                promotion.</p>
              <p style="margin-bottom:0;">See <a href="https://resources.docs.salesforce.com/rel1/doc/en-us/static/misc/freeSamplePromotions.json" target="_blank"><u>sample JSON response</u></a> for example. </p>
            </td>

          </tr>
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            <td data-label="Scenario" class="slds-cell-wrap" style="vertical-align:top;" headers="d243560e36 ">Do price overrides exclude promotions or discounts?</td>

            <td data-label="Solution" class="slds-cell-wrap" style="vertical-align:top;" headers="d243560e39 ">If you apply a price override, often called a price correction, the item's price is
              updated to the newly entered value. However, any existing promotions or discounts will still
              apply to the corrected price. The price override doesn't exclude these promotions or
              discounts, but rather they'll be applied on top of the new price.</td>

          </tr>
        </tbody>
      </table>