---
schema_version: "1"
id: 0f3fec61914f89a75eaf03fa43ce84f540535d4f5c84380b729623caac27789d
title: Manage BOPIS Orders with the CSR Portal
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/rt_cms_modules_manage_bopis_orders.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.rt_cms_modules_manage_bopis_orders.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c8c5201ad56be5cb1e15811b63adda510de5109e600c614f95270dec7a68eb97
description: Monitor, search for, and manage customer orders within Point of Sale CMS.
products:
  - Commerce
release: "264"
---
# Manage BOPIS Orders with the CSR Portal

Monitor, search for, and manage customer orders within Point of Sale CMS.

Point of Sale CMS supports the Buy Online, Pickup In-Store (BOPIS) module within the CSR Portal. The portal allows you to monitor and search orders. A customer service representative can cancel orders. This article will go over the configurations needed to use this feature.

## Search for Orders

1. In CMS, go to **Orders > CSR Portal**.
2. Enter a search query.
3. Select **SEARCH**.

It's ‌best practice to regularly monitor orders using the **Order Status** filter. You can select an Order Status from the dropdown in the search query.

## Cancel an Order

1. In CMS, go to **Orders > CSR Portal**.
2. Locate an order by performing a search.
3. Select **Order Details** to the right of the order.
4. Select **Cancel Order**.