---
schema_version: "1"
id: 769e591bfa11945eb7c4671e7eacf19fda265a69565499c17c19628afcdfa9e9
title: Known Issues & Restrictions in Receipt Layouts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/rt_cms_layouts_templates_receipt_issues.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.rt_cms_layouts_templates_receipt_issues.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7fbb824cd7117897d47f834f9a84311805aad6794956e7623cf8d0fa01a47055
description: Explore common challenges in Point of Sale receipt layouts, such as text wrapping and spacing issues, which can affect the clarity and readability of receipts. Understand how to handle return and exchange transactions, customize receipt headers and footers, and navigate the hamburger menu for deep linking, ensuring a seamless customer experience.
products:
  - Commerce
release: "264"
---
# Known Issues & Restrictions in Receipt Layouts

Explore common challenges in Point of Sale receipt layouts, such as text wrapping and spacing issues, which can affect the clarity and readability of receipts. Understand how to handle return and exchange transactions, customize receipt headers and footers, and navigate the hamburger menu for deep linking, ensuring a seamless customer experience.

## Text Wrapping

In instances in which text cannot be fully displayed within the width of a grid, the Modern POS will limit text to wrap no more than two lines. Any text which exceeds this will be truncated. Modern POS <= 8.7.1.

## Text Spacing

You can add spacing to receipts like this:

Vertical Spacing

- Carriage Return: For standard text, adding a carriage return inserts a blank line on the receipt.
- Empty Grid Row: Within a grid layout, add a row with no content to create vertical space.

Horizontal Spacing

- To add space between lines, such as between product entries, add a blank row that contains one space. This creates visual separation on the receipt without displaying additional content.

## Return and Exchange Transactions

If a "Return" and/or "Exchange" receipt layout has no specific receipt layout configured, the "order" receipt layout will be used. Please ensure any static text properly is desired for "return" and "exchange" receipt layouts for this use case.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/images/icon_note.png)

Note Order receipt types must be configured for "Return" and/or "Exchange" or receipt generation found in Modern POS 7.16.5 will be used. A combination of receipt layout and Modern POS 7.16.5 receipt generation is not supported.

## Receipt Header or Footer

Unlike automatic receipt generation (V1), there is no concept of a receipt header or receipt footer in receipt layouts. For receipts with multiple transactions, the entire receipt layout will be printed for each receipt transaction.

## Hamburger Menu Deep Link

When configuring a hamburger menu deep link to a print receipt, there is no ability to select a language. Please do not use receipt layouts when requiring multiple languages in this scenario.