--- schema_version: "1" id: a1f66a272158316fff088f074333296c65f56f31e5a4c8feb1f19ea2a3aa8e77 title: Edit Quizzes collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/rt_cms_layouts_quizzes_edit.md canonical_url: https://help.salesforce.com/s/articleView?id=commerce.rt_cms_layouts_quizzes_edit.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 2ab0196d48c6432d1eda6638b1bc6783d119bd5c6c2264645f6bf7bec05031c1 description: Point of Sale quizzes consist of layouts, questions, and customer attributes. Understanding these components helps you to effectively create quizzes. Knowing these components also enables you to avoid errors while editing quizzes. Leverage this knowledge to build effective quizzes in Point of Sale. products: - Commerce release: "264" --- # Edit Quizzes Point of Sale quizzes consist of layouts, questions, and customer attributes. Understanding these components helps you to effectively create quizzes. Knowing these components also enables you to avoid errors while editing quizzes. Leverage this knowledge to build effective quizzes in Point of Sale. #### See Also - [_Salesforce Help:_ Create a Quiz](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_layouts_quizzes_create.htm&release=264.0.0&type=5 "Use quizzes in Point of Sale to understand your customers' preferences and gather valuable data. Create engaging quizzes, forms, or polls to capture user feedback and information. Add surveys after successful checkouts and include mandatory questions to ensure you get the data you need. You can create quizzes that will allow users to answer a question and see the results of the poll in real-time after submitting their answer.") - [_Salesforce Help:_ Use Quiz Styles](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_layouts_quizzes_styles.htm&release=264.0.0&type=5 "Customize the look and feel of inline Point of Sale quiz deep links.") ## Quiz Layouts Quiz layouts are configured out of the box when you complete the quiz create workflow. However, if you start to tinker with these layouts it is important to understand the elements that make up these layouts and the relationships between the different elements. To access quiz layouts: 1. In CMS, go to **Layouts** > **Personalization** > **Quiz Layouts**. 2. Click EDIT on a layout. ### Multiple-Choice Questions Multiple-choice questions display rows of possible answers with two answers per row (this was achieved with a vertical split). Each answer is configured as a "Quiz Answer" cell which can be edited by double-clicking on it. ![The quiz answer dialogue configuring a multiple-choice question.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_layouts_quizzes_edit_layouts_multi_choice.png) ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/images/icon_note.png) Note Once a user has taken the quiz and chosen an answer, you cannot edit the question or answer option for that quiz answer cell. You can, however, still, edit the "Selected" and "Not Selected" images. ### Text Answers A quiz answer can be a free-form text input for (1) short answer questions and for (2) multiple-choice questions that have the "Other" option enabled. These types of questions are configured as a Form Element. To edit a text field or inspect its properties, double-click on it. ![A text field opened for editing.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_layouts_quizzes_edit_layouts_text.png) ### Next Button In a multi-page quiz workflow, all but the last layout will contain a NEXT button that takes the user to the subsequent page. The next button is configured as a Form Element. You can edit the button or inspect its properties by double-clicking on it. ### Save Button On the last page, a SAVE button submits the answers and specifies where the user should be taken. If you include an "Answer Summary" layout then the user will be taken to this Layout. Otherwise, the user is taken to the home page by default. To edit this button or to inspect its properties double-click on it. ### Answer Summary Layout The "Answer Summary" layout can be optionally generated when creating a Quiz. It displays the user’s answers to each question. Additionally, if you include "Edit Answer" layouts then each question will also include a deep link to a layout where the user can edit each individual question. Below is an example of an "Answer Summary" layout that includes "Edit Answer" layouts. ![An "Answer Summary" layout that includes "Edit Answer" layouts.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_layouts_quizzes_edit_layouts_summary_layout.png) On this layout, the inline quiz deep links are used to show answers after the user has taken the quiz. You can edit the inline deep link or inspect its properties by double-clicking on it. ![The deep link dialog.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_layouts_quizzes_edit_layouts_deep_link.png) ## Customer Attributes & Quiz Questions When a quiz is created, the customer attributes and quiz questions are created behind the scenes. 1. To view or edit customer attributes: 1. Go to **Personalization** | **Quiz Elements** | **Customer Attributes**. 2. (To Add) Click on the blue + sign in the top right corner. 3. (To Delete) Click on the red trash icon to the left of the attribute. 2. To view, add, or edit quiz questions: 1. Go to **Personalization** | **Quiz Elements** | **Quiz Questions**. 2. (To Add) Click on the + icon. 3. (To Edit) Click on the kebab menu (three vertical dots) in the top right corner of the question. ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/images/icon_important.png) Important Each question must be associated with a customer attribute. Please note that if you edit a question, the corresponding layouts will need to be updated as well. ## Quiz Exit Layout When a user departs the quiz without answering all questions, the user experience can be customized through a Quiz Exit layout. It's important to note that the quiz will not automatically save, even if the customer leaves or the app times out. 1. Inside of a new quiz layout: 1. Create a STAY call to action that uses a Back deep link. 1. Create an EXIT button that is a form element with a Quiz Submit button action and a deep link (usually to the home layout). 2. Next, assign the layout to the app config: 1. Go to your app config and click EDIT. 2. Go to **UI** | **QUIZ LAYOUTS**. 3. Select the Quiz Exit Layout from the dropdown. 4. Click **SAVE**. ![A quiz exit layout, showing the options to stay in the quiz or exit.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_layouts_quizzes_edit_exit_layout.png)