---
schema_version: "1"
id: b3337156bd26e0e6987e6ea5685eb73c2b68007772eac6b3ef512d330b38ad93
title: App Configs in Point of Sale CMS
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/rt_cms_layouts_configs_app.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.rt_cms_layouts_configs_app.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3f0fb01a918a10fad4a6f33ef751719232d3fd79a7b9838afc6d489f1242654b
description: Customize and manage multiple app configs to tailor the appearance and behavior of POS for different use cases or segments, ensuring each register uses the most appropriate settings for its specific scenario. This flexibility enhances user experience and operational efficiency.
products:
  - Commerce
release: "264"
---
# App Configs in Point of Sale CMS

Customize and manage multiple app configs to tailor the appearance and behavior of POS for different use cases or segments, ensuring each register uses the most appropriate settings for its specific scenario. This flexibility enhances user experience and operational efficiency.

## Examples of App Configs

To take an example, a merchant might want one app config for managers, with access to performance reports or other privileged functionality, and another app config for associates with limited access. Another example might be configuring an app config based on the type of checkout process, mobile POS for on-the-go transactions or fixed registers with peripheral scanner and terminal use.

## App Config Segmentation Criteria

An app config’s segment is determined by three criteria:

1. Device Type (iPad vs. iPhone)
2. Personnel (based on role or individual associate)
3. Location (based on store group or store)

Each app config a merchant creates must be targeted to a unique segment defined by any combination of those three criteria. Then, registers in that segment will receive the corresponding app config.

## Prerequisites

- Modern POS App Build: 10.1.1 or greater
- Platform Support: iPhone & iPad
- Offline Support: Yes

- **[Configure CMS to use App Config Segmentation](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_layouts_configs_app_cms.htm&release=264.0.0&type=5)**  
    Customize Point of Sale app configurations for different user groups to enhance personalization and control. Toggling settings in CMS allows you to disable defaults and enable layout groups, ensuring a tailored experience. iOS users can select from a variety of native, license-free fonts by typing the name directly. Set and edit segmentation preferences to refine the user experience at associate and manager levels.
- **[POS App Flow](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_layouts_configs_app_flow.htm&release=264.0.0&type=5)**  
    After a reset, users can retrieve a specific Point of Sale App Config using a token or opt for the default configuration. Token retrieval takes precedence only if the register and associate are not targeted by any app config segmentation rules, ensuring a tailored user experience. Once logged in, the app config name is visible on the cart screen, providing transparency and control.
- **[Rules of Precedence](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_layouts_configs_app_rules.htm&release=264.0.0&type=5)**  
    When defining segmentation rules for app configs in Point of Sale, prioritize specificity and granularity to resolve conflicts. Clear precedence ensures that registers or associates are targeted accurately, enhancing app functionality and user experience.
- **[Known Issues & Restrictions](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_layouts_configs_app_issues.htm&release=264.0.0&type=5)**  
    Get details of known issues and restrictions with Point of Sale App Config Segmentation.

#### See Also

- [_Salesforce Help:_ Segment App Configs](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_layouts_configs_seg.htm&release=264.0.0&type=5 "POS offers deep customization through App Config Segmentation. This feature lets retailers tailor the POS experience based on device, personnel roles or associates, and store locations. This enhanced method simplifies configuration and provides granular control over the POS interface for different users and contexts.")