--- schema_version: "1" id: ca488517fb3894d389d33e56d36db5668a85e880abd6eabc64d74c46a8c2aa21 title: Star Micronics Printer Setup Guide collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/rt_cms_hardware_star_micronics_printer_setup.md canonical_url: https://help.salesforce.com/s/articleView?id=commerce.rt_cms_hardware_star_micronics_printer_setup.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 848ba8643b64bc834d9a91c0cad0229f048a24eefae632c3b88c55d378f2999e description: Connect Star Micronics mC-Print3 printers to your POS app to print receipts. Make sure your Point of Sale (POS) app meets the minimum build requirement before you configure app settings in the CMS. products: - Commerce release: "264" --- # Star Micronics Printer Setup Guide Connect Star Micronics mC-Print3 printers to your POS app to print receipts. Make sure your Point of Sale (POS) app meets the minimum build requirement before you configure app settings in the CMS. Prerequisites: - Modern POS App Build: 5.1.0 or later - Platform Support: iPhone & iPad - Offline Support: yes ## Enable App Config Settings 1. In CMS, go to **Apps > Store**. 2. Edit a selected app config and go to **Modules > Peripherals**. 3. Enable **Requires Printer for Receipts**.![The Requires Printer for Receipts setting turned on.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_star_printer_receipt_setting.png) 4. Under **Default printer**, select **Star**.![The Start printer selected as the default printer.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_hardware_start_default_printer.png) 5. Go back to CMS and go to **Store Management > Register > {your store} > {your register}**. 6. Select the pencil to edit the selected register. 7. Under **Receipt Printer**, select the Model as **Star**, and select the **Connection Type** (if IP then select IP Address; if Bluetooth then select Bluetooth, and so on). 8. Save your changes. ## Setting Up the Printer 1. Add a paper roll to the printer. 2. Plug in the power cord and switch on the printer.![The power cordconnection for the printer](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_hardware_connect_start_printer_dc24v.png) For a USB Connection, make sure you're connected to the iPad dedicated port on the back of your printer. The only model supported for USB Connection is mcPrint3.![A USB cable connection between an iOS device and a printer](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_hardware_start_print_usb_connect.png) ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/images/icon_important.png) Important To get Lightning connectivity from the USB-A port, the connection must be directly to the iOS device with no hubs or dongles in between. This is a MFi certified connection. ## Connecting with POS App 1. Open the POS app. 2. Go to **Home > Hamburger menu > Device Manager.** The printer name will be automatically detected and listed under printers. 3. Tap **Tap to connect**.![Tao to connect the printer to the POS app in the Device Manager](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_hardware_start_printer_tap_connect.png) ## Resetting Printer 1. Open the POS app. 2. Go to **Home > Hamburger menu > Device Manager**. Remove the printer by clicking on the trash can, then go back to the home screen. 3. If using USB, unplug the lighting cable from the iPad. 4. Force a power cycle by removing the power cord from the back of the printer. 5. Plug in the power cord back into the printer. 6. If using a USB connection, plug in the lightning cable back into the iPad. Plug the USB connector into the printer's USB port designated for iPad. Make sure the iPad is charging. 7. Go to the **Device Manager** screen and check to see the printer entry. 8. Tap ‌**Tap to connect**. ## Additional Information Understand the limitations of Star Micronics printers to optimize your hardware setup. ### Printer Topology Setup For instructions on printer topology setup, refer to [Hardware Topology Setup](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_hardware_topology_setup.htm&release=264.0.0&type=5 "Point of Sale's Printer and Payment Terminal Topology allows you to determine whether the application is paired with a printer or payment terminal one-to-one (1:1) for an extended period of functionality or whether it's one-to-many (1:N) where it is prompted each time to select the device to use."). ### Troubleshooting For information on troubleshooting and solutions, refer to [Star Micronics Printer Troubleshooting](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_hardware_star_printer_troubleshooting.htm&release=264.0.0&type=5 "Address common issues with your Star Micronics printer in Point of Sale and get it working again."). ### Barcode Scanner Setup For information on setting up the barcode scanner, refer to [Zebra Scanner Support](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_hardware_zebra_scanner_support.htm&release=264.0.0&type=5 "Configure your wired or wireless Zebra scanners in the Point of Sale (POS) to make sure of accurate and efficient barcode scanning."). ### Known Issues & Restrictions IP Star Printers with 1:N Topology don’t support barcode scanners plugged into the printer’s USB port.