---
schema_version: "1"
id: 12ae24af168573e1d91f1c049e94c644b829fd85234cef0402fbc6264b0f9091
title: Start the POS App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/rt_cms_hardware_pos_app_startup.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.rt_cms_hardware_pos_app_startup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 57fd9a095fd7c67970a109fe525ade6f6dbebb3243f191600fcbf41122bd0753
description: Configure your system to get the Point of Sale (POS) app to work. ​​Grant permissions to make certain the app functions completely, turn on features like scanning QR codes and connecting to devices via Device Manager.
products:
  - Commerce
release: "264"
---
# Start the POS App

Configure your system to get the Point of Sale (POS) app to work. ​​Grant permissions to make certain the app functions completely, turn on features like scanning QR codes and connecting to devices via Device Manager.

## Modern POS Activation

To start, bootstrap with your brand credentials. After pressing the POS app icon on your device's home screen, follow the rest of the instructions in this article.

## Permissions

To take advantage of all the great functionality within POS, dialogs appear that prompt you to approve or deny a permission. The list of permissions requested:

- Camera
- Bluetooth
- Network
- Location
- Notifications

The associate is expected to turn on all these permissions for the Modern POS app to function completely. This is the screenshot of settings for a fully functional Modern POS app.![A fully functional POS App in an iOS Setting section](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_hardware_ps_pos.PNG)

If for any reason your required permissions have changed, go to **Settings > POS** and adjust accordingly.

## Camera Access

The POS app needs your phone's camera to scan the QR Code to start the app. It also needs bar codes to quickly find a product.

## Bluetooth Access

If you have devices that connect to the POS by Bluetooth (scanners, printers, and so on), give the POS permissions so the connection can happen. Without this permission, devices will be unable to connect via Device Manager.

## Network Devices

If you have wireless devices for the POS app to connect to, grant permission if presented with this prompt. Without this permission, devices can’t connect via Device Manager.

## Location Tracking

Location tracking is encouraged to streamline your workflow so the POS app can suggest stores in your region.

## Notification

If you want to receive notifications, you can optionally accept this prompt.

## Checking Permissions In the App

The POS app allows associates to check the app permissions in real time. The associates see a list of the necessary permissions and their statuses and quickly identify any potential issues.

To access this screen, add the App permissions deep link to the Hamburger Menu inside your App Config.![The app permissions screen in the POS app.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_hardware_pos_app_perms_deep_link.png)

See the dedicated [article](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_hardware_pos_app_perms.htm&release=264.0.0&type=5 "Check the status of the Point of Sale (POS) app permissions. Review a list of all the permissions required by the app to fully function and are prompted to approve any permission that is not authorized.") for this feature.

## Troubleshooting

“Initialization in Progress, please retry”

If an incorrect token is entered, the POS is unable to recover. To resolve, uninstall and reinstall the POS.