--- schema_version: "1" id: 3d26802ffd21f50f763b480ceff148307acd06f21cdf3a1a120994ebdc772b67 title: Epson Printer Troubleshooting collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/rt_cms_hardware_epson_printer_troubleshooting.md canonical_url: https://help.salesforce.com/s/articleView?id=commerce.rt_cms_hardware_epson_printer_troubleshooting.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: e76ebf4f8710229bedb3e63f5b855365b27ff06090330ded604c08c894052214 description: Solve common issues with Epson printers in Point of Sale to quickly restore printer functionality and minimize disruptions. products: - Commerce release: "264" --- # Epson Printer Troubleshooting Solve common issues with Epson printers in Point of Sale to quickly restore printer functionality and minimize disruptions. For Epson printer setup guides, see [Epson IP Printer Setup](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_hardware_epson_ip_printer_setup.htm&release=264.0.0&type=5 "Configure your Epson IP printer in Point of Sale CMS, connect it to the Point of Sale (POS) app, and switch to DHCP to connect to the network and print receipts.") and [Epson Bluetooth Printer Setup](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_hardware_bluetooth_printer_setup.htm&release=264.0.0&type=5 "Configure the printer settings in Point of Sale CMS and connect to the printer in the Point Of Sale (POS) app. You can then print receipts and manage cash drawers efficiently."). For Epson Fiscal printers, see [Epson FP90 Italy Fiscalization.](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_fiscalization_hardware_configuration_and_setup_italy.htm&release=264.0.0&type=5 "Set up your Epson fiscal printer to connect to your POS. Then, obtain the IP address so you can manually add the printer to the POS app and begin fiscalization.") For a comprehensive list of supported printer models, see [Supported Hardware.](https://help.salesforce.com/s/articleView?id=commerce.rt_hw_supported.htm&release=264.0.0&type=5 "Point of Sale on iOS provides certified support for terminals, iPad stands, barcode scanners, printers, and cash drawers.") ## Prerequisites - Modern POS App build: 7.1.0 or later - Platform Support: iPhone & iPad - Offline Support: yes - Connection Type: IP and Bluetooth Only ## Troubleshooting Process Guidelines After you follow the steps described for your symptom, if the issue isn't resolved, it’s recommended to go through these steps to get the hardware back to function. - Start Fresh - Reboot the iPad - Relaunch the POS app - Power cycle the printer - Check App Config Settings in CMS - Check and verify the iPad region in your iPad settings. This can cause a wrong app config to be downloaded. - Check the register settings for the correct printer type and connection type - Validate Epson printer is enabled in CMS. This can be done by going to **CMS > Apps > All**. - Edit the selected app config and go to **Modules > Peripherals**. - Enable the flags: **Epson Printer** and **Requires Printer for Receipts**. ## Issues and Resolution The sections below contain issues that you may experience and steps to resolve those issues. ## Device Manager Unable to Discover IP Printer If this occurs, valudate that your device has enabled Local Network access. To do this, go to **Settings > Privacy > Local Network** and make sure Modern POS is turned on. After that, validate that your printer and your device are on the same network. To do this, on the back of your printer, press and hold the SW button with a pen for two seconds. Your printer will print a status report. Then on your device, go to **Settings > Wi-Fi > I** (next to your connected network). Make sure the Subnet Mask and DNS/Router match. ## Unable to Print Entire Receipt The maximum number of lines Epson printers can print in a single receipt is 650. If using [Receipt](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_layouts_templates_receipt.htm&release=264.0.0&type=5 "Customize Point of Sale receipts to enhance customer experiences. Configure store-level print receipts and use templates for order returns. The Receipt Layout editor allows you to tailor headers, footers, and item details. Understand common challenges and best practices for clear and readable receipts, including managing returns and exchanges.") Layouts, consider consolidating printed rows. ## Miscellaneous If you can’t resolve your issue, confirm that you can connect to your printer. To do this, download the [Epson TM Printer Utility](https://apps.apple.com/tr/app/epson-tm-utility/id726122574) and make sure you can connect your printer. This allows you to see any printers on your network after the iPad, iPod, or iPhone app is running on your network. You can see the details of the device and use this to connect your printer to the POS application. ## ARP Broadcast Filtering for SSID Verify if ARP Broadcast Filtering is enabled and turn it off so that Epsom IP Printers can be discovered. If you want to turn off ARP Broadcast Filtering for the whole store, we suggest setting up a special SSID for the register and its devices (printers, card readers, and so on) and turning off ARP Broadcast Filtering only for this SSID. If nothing works, share the printer troubleshooting logs with Salesforce Customer Support.