--- schema_version: "1" id: 3e57e3eb640d39c43e514777cc978567b372dddfdc210d247bfc99663768c8cf title: Epson IP Printer Setup collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/rt_cms_hardware_epson_ip_printer_setup.md canonical_url: https://help.salesforce.com/s/articleView?id=commerce.rt_cms_hardware_epson_ip_printer_setup.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 5248376234b4e147c5e3547c3243260861093c999ebe5e96b12dc991f05f4613 description: Configure your Epson IP printer in Point of Sale CMS, connect it to the Point of Sale (POS) app, and switch to DHCP to connect to the network and print receipts. products: - Commerce release: "264" --- # Epson IP Printer Setup Configure your Epson IP printer in Point of Sale CMS, connect it to the Point of Sale (POS) app, and switch to DHCP to connect to the network and print receipts. Prerequisites: - Modern POS App Build: 7.1.0 or later - Platform Support: iPhone & iPad - Offline Support: yes - Certified Models: TM-T88IV, TM-T88V, TM-T88VI, TM-m30II, TM-m30II-H, TM-m30II NT, TM-m30III, TM-m50, TM-m50II-H To enable App Config settings in Point of Sale CMS: 1. In CMS, go to **Apps > Store**. 2. Edit your selected app config and go to **Modules > Peripherals**. 3. Turn on the **Requires Printer for Receipts** flag. 4. Under **Default Printer**, select **Epson**. 5. Turn on the **Epson Printer** flag. 6. Back in CMS, go to **Store Management > Registers**. 7. Select your store and edit a register by clicking on the pencil to the right. 8. Under **Receipt Printer**, go to **Model** and select your printer model. 9. Go to **Connection Type** and select **IP Address**. 10. Save your changes. ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/images/icon_important.png) Important For Step #8, match the printer model selected with the printer you intend to connect to. If they don't match, your printer won't be discovered in the POS app. ## Epson TM-T88V Configuration and Setup The Epson TM-T88V, by default, comes with a static IP address. To connect to your network, switch it to DHCP. ### Switch to DHCP 1. Plug in the printer to power. 2. Plug the Ethernet cable from the printer to your computer. 3. Set your computer to a static IP address. ### Change IP Address 1. Go to the Mac System preference and select the **Network** pane. 2. If you're using a different network interface than the cash drawer, change the IP address manually to: ![Configuring the printer's IP address in System Preferences](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_hardware_change_ip_for_printer.png) 1. 192.168.192.5 (can be any IP address from 1–254 other than 168) 2. Subnet Mask: 255.255.255.0 3. On your computer, go to [http://192.178.192.168](http://192.178.192.168/), this is the default address for the printer and launches the Epson Admin Tool. 4. In the Epson Admin Tool: 1. The username and password for the Epson printer is _epson_/_epson_. 2. Go to **Configuration > TCPIP**. 3. Change **Acquiring the IP Address** to **Auto** and press **Save** to reboot the printer. 5. ![Sewtting the Acquiring IP Address Setting to Auto in the TCPIP Screen](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_hardware_epson_admin_tool.png) 6. Plug your printer into your router or ethernet hub. It retrieves an IP address from your network. You can check this by pressing the button on the back of the printer with a pen. ### TM-m30/TM-m30II/TM-m30III 1. Plug the power cable into the back of your printer. 2. Plug one end of the Ethernet cable into the back of your printer and the other into the back of your router. ### Resetting Printer 1. If you have a selected printer in the Device Manager, disconnect and remove it by selecting the trash can. 2. Plug the power cable into the back of your printer. 3. Plug one end of the Ethernet cable into the back of your printer and the other into the back of your router. 4. On your device, download **Epson TM Utility** from the App Store. 5. Select **Wi-Fi Setup Wizard**, select your model, and select Next. 6. Follow the instructions. 7. It is recommended you update the Firmware. 8. Go to the **Device Manager** screen and check to see the printer entry. 9. Select your printer. ## Epson IP Printer Setup in the POS App Connect an Epson IP printer to the POS app so you can print from your device. The device manager screen auto-detects the printer when it's on the same network as the iPod or iPad. ### Connect Epson IP Printer to POS app Go to the Device Manager screen. Make sure the iPod or iPad and the printer are on the same network. The device manager screen auto-detects the printer if it's on the same network as the iPod/iPad If the printer doesn't appear automatically, try hitting refresh on the top right or select Add Printer. You'll be shown an interstitial to enter the IP Address. Enter the IP address here (for example 192.168.1.5).![Add an IP address for a printer in the POS app.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_hardware_app_ip_printer.png) ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/images/icon_important.png) Important Match the printer model selected to the printer you intend to connect to. If the printer model selected doesn't match, functionality isn't guaranteed. If you don't see your printer model, see [CMS — Configuration & Setup](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_hardware_epson_ip_printer_setup.htm&release=264.0.0&type=5 "Configure your Epson IP printer in Point of Sale CMS, connect it to the Point of Sale (POS) app, and switch to DHCP to connect to the network and print receipts."). This adds the printer to the list of printers. Select the printer in the list and select **Connect**.![Select a printer to which to connect](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_hardware_select_printer.png) ### Printer Topology Setup For instructions on printer topology setup, see [Printer Topology Setup](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_hardware_topology_setup.htm&release=264.0.0&type=5 "Point of Sale's Printer and Payment Terminal Topology allows you to determine whether the application is paired with a printer or payment terminal one-to-one (1:1) for an extended period of functionality or whether it's one-to-many (1:N) where it is prompted each time to select the device to use."). ### Troubleshooting For information on troubleshooting and solutions, see [Epson Printer Troubleshooting](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_hardware_epson_printer_troubleshooting.htm&release=264.0.0&type=5 "Solve common issues with Epson printers in Point of Sale to quickly restore printer functionality and minimize disruptions.") ## Epson IP Printer Setup Known Issues Understand common problems and limitations with configuring an IP Address Printer in Point of Sale. ### Device Manager Printer Status Modern POS only has an active connection to an IP-connected printer at the time of use. Modern POS establishes the connection at the start of a task (printing receipts or opening a cash drawer) and closes at the end of the task. Because of this, the printer state in Device Manager won't change unless a printer task is requested. For example, if the user turns off, the printer, Device Manager won't reflect this state change until the printer is needed to perform a task. ### No Detection if Drawer Opened Epson printers are unable to determine if the cash drawer is open. Make sure the drawer is closed before initiating a cash transaction.