Configure Elavon Terminal for Payments

Set up Point of Sale CMS for Elavon Terminal Use

Configure the Point of Sale CMS settings so you can use Evalon Terminals with the Retail Cloud Point of Sale (POS) app.

Set App Config Settings

Turn on Elavon as a supported payment reader in your app configs.

Go to Apps and edit the app config.
Go to Modules > Peripherals > Card Readers.
Under Supported Card Readers For Store Associate Checkout, check "Elavon".
Under Default Card Reader, select "Elavon".
Save your changes.

Set Payment Gateway Settings

Create a payment gateway for Elavon.

Go to Integrations > Payment Gateways.
Select Create in the upper right corner.
Under Payment Gateway, select "Elavon".
Configure the rest of the fields by referring to the table:

Setting	Description
General Settings
Environment*	Select the type of account for this configuration
Fulfillment Type*	Select "Default" if you want to create this configuration for a POS app to perform transactions
Store ID*	Select "Default" for all stores or a specific store
Payment Method*	Select the payment method for this configuration
Merchant Configuration
Default Device ID*	Enter your Elavon Terminal ID. Note that this setting can be overridden with the (optional) register-level settings in Store Management > Registers by editing a particular register entry: Under Card Reader > Model, set the model to "Elavon" Under Card Reader > Terminal ID, set the Terminal ID to the register-specific setting
URL Base*	Enter your Elavon's Gateway URL
Merchant Organization ID*	Enter your Elavon's Location Name
Services	Select the services supported for this configuration
Terminal Configuration
Terminal Gateway ID*	Enter your Elavon Chain Code
Terminal Request Timeout Interval In Seconds	Time interval determines how long the POS will wait for a response from the terminal for payment. The recommended time is 150 seconds.
Payment Status
Payment Status Check API Timeout In Seconds	The payment status check API timeout. The minimum interval is five seconds, and it can be adjusted up to 150 seconds based on the store's network quality. Setting the interval too short won’t give the terminal sufficient time to process and respond.
Other Settings
Has Cart Summary On Payment Terminal	Turn on to show the cart summary on the payment terminal
Manual Payment Settings
Manual Credit Card Entry On Terminal	Turn on to permit manual credit card entry on the payment terminal

*An asterisk (*) indicates a required field

Configure Order Number Range Settings

Go to Advanced > Order Number Range Config.
Select Create and select "Payment Transaction ID Policy".
Configure the rest of the fields by referring to the table:

Setting	Description
General Information
Operating Mode*	Noneditable field. Verify this is set to "Online"
Entity Type*	Noneditable field. Verify this is set to "PAYMENT_TRANSACTION_ID"
Number Configuration
Prefix	Verify this field is left empty
Starting Order Number*	The starting number for Elavon transactions. We recommend setting the starting value as 0000001.
Store and Device-Specific Configuration
Store ID*	Set this to "DEFAULT"
Payment Device ID*	Set this to "DEFAULT". If there are multiple device IDs available for the merchant, create PAYMENT_TRANSACTION_ID for each device ID

*An asterisk (*) indicates a required field

View POS App Flow with Elavon Terminals

Understand how the Elavon Terminal functions together with the Point of Sale (POS) app.

Connect to Elavon Terminal on POS Device Manager Screen

Elavon Terminals can be connected using Wi-Fi (Move 5000, Link 2500) as well as wired Ethernet (Lane 7000). It's necessary for the terminal and the iPad (POS register) to be on the same network to establish communication.

Add and Connect to a Terminal

The terminal is added to the device manager screen by selecting "Add Terminal" under the Terminal section. The Add Terminal option under the Terminal heading in the POS app.

To do this, enter the IP address of the terminal. You can find the IP address by first selecting 0 and then pressing the green O on the Elavon pin pad and entering the admin password. The Add Terminal window where you enter the terminal's IP Address

After you select "add," the terminal is added, and a connection is established instantly. The Elavon terminal added and showing in the Terminal section of the POS app app.rt_cms_

Verify Connectivity

The info icon next to the terminal can be used to view the IP address of the terminal and to run diagnostics to check the connectivity between the terminal and the PS POS App. If you select "Run Diagnostics", the app establishes a connection and confirms it. If the connection fails, the app shows a connection failure message along with the reason for the failure. The Run Diagnostics option for the IP Address of the terminal that you connected to the POS app.

Next is a screenshot depicting a successful connection: A Connection Success message in the POS App for the terminal that you entered.

Payment Using Card Option on Cart Screen

The Credit Card option on the Split Cart screen allows you to start a payment for the order using the connected Elavon terminal. If there's no Elavon terminal connected for payment, the POS app permits you to go to Device Manager to add a new terminal. If there's no Elavon terminal connected for payment, the POS app permits you to go to the device manager screen to add a new terminal. If there's no Elavon terminal connected for payment, the POS app permits you to go to the device manager screen to add a new terminal.

The terminal prompts for card insertion or swiping, processes the payment, and provides APPROVED/DECLINED messages based on the success of the transaction. An approved payment in the Elavon terminal shows the Thank You screen on the app, while a declined payment is followed by the app showing the details of the issue in a popup.

Next are some screenshots for the same:

The Present Your Card popup in the POS App The Thank You screen for an approved transaction in the POS app.

Card Payment in Multitender screen

Cards are one of the payment options available on the Multitender screen. Users can use multiple payment cards for their transactions and also have the option to combine card payments with other tender options.

Next are some screenshots demonstrating this process:

Adding a credit card payment amounf in the Add Card window on the POS app app. The Present Your Card popup in the POS App The Payment Summary screen in the POS App The Thank You screen for an approved transaction in the POS app.

Elavon/Fusebox Dashboard Terminal Configuration

The Location Name, Chain Code, and terminal ID are the key parameters to set up the payment gateway configuration for Elavon in CMS. This will be created and provided by the Elavon support team during the initial setup.

Elavon/Fusebox Dashboard Transaction History

You can view the transaction history by using the Transaction Management option in the Elavon portal. To find a specific order's payment, you can use the search option in transaction management and enter the order number in the user-defined field 1. Additionally, you can view the transactions from the last 24 hours by using the "24-HOUR TRANSACTION SUMMARY" dashboard on the home screen.

Transaction Management Left Hamburger Menu The Fusebox screen showing the Elavon Global Gateway

Transaction Search Option The Transaction Search Option in the Transaction List section of the Elavon Global Gateway

Transaction Search By Order ID in User-Defined Field 1 Searching for a transaction by order ID in the Transaction Search section.

24-Hour Transaction Summary in Home Screen THe Elavon Global Gateway shoing a list of transactions in the past 24 hours.

View Known Issues and Limitations

Understand common issues that you sometimes encounter if configuring or using Elavon Terminals with Point of Sale.

Simultaneous Payment Attempts from Multiple Registers to the Same Terminal

If many registers try to process payments through the same terminal at the same time, the transactions fail. Users are notified with one of these errors.

"Transaction Declined. Reason: *SLR Busy"
"Connection terminated by the host. If there is an ongoing transaction on the terminal, cancel it by pressing the red X button."

To resolve the issue, close the error message by tapping "OK" on each register.

Note For configurations where multiple registers share the same terminal, verify only one register processes a payment at a time.

Connectivity Issues Locking Terminal in 'Processing' State

Offline mode and the "Store and Forward" (SAF) feature supported by Elavon aren't available in Modern POS. Due to this limitation, if network connectivity is lost, the terminal can remain in a "processing" state. To recover, cancel the transaction and retry.

See: View Features Supported by Elavon

Sale Can't Be Initiated After 5-Minute Delay

In Simplify Version 2.02.x or earlier, waiting more than 5 minutes can prevent initiating a sale on the terminal. To resolve this, update to the latest version by using the steps under "Update Simplify Version" in the Elavon - Onboarding & Troubleshooting.

To check your current Simplify version, press "0" on the terminal.

Getting "Transaction declined Reason: CALL AUTH CENTER" error during payment

Check with Elavon team, if the gateway is in "backup" mode and declining the dollar amount.