--- schema_version: "1" id: 769e2fed7fa27098948589ddfcd08d0628694f7eefbc965076240f8b5c324013 title: Epson Bluetooth Printer Setup collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/rt_cms_hardware_bluetooth_printer_setup.md canonical_url: https://help.salesforce.com/s/articleView?id=commerce.rt_cms_hardware_bluetooth_printer_setup.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 4dc0c344dce5ef101690b0f38133cd48470804b5634a3ee11077e065272e8e6d description: Configure the printer settings in Point of Sale CMS and connect to the printer in the Point Of Sale (POS) app. You can then print receipts and manage cash drawers efficiently. products: - Commerce release: "264" --- # Epson Bluetooth Printer Setup Configure the printer settings in Point of Sale CMS and connect to the printer in the Point Of Sale (POS) app. You can then print receipts and manage cash drawers efficiently. Prerequisites: - Modern POS App build: 7.1.0 or later - Platform Support: iPhone & iPad - Offline Support: yes - Certified Models: TM P80 To turn on App Config settings: 1. Go to **CMS > Apps > Store > {your app config}**. 2. Hover to select **Edit** on your selected app config. 3. Go to **Modules > Peripherals**. 4. Enable **Requires Printer** for Receipts. 5. Under **Default Printer**, select **Epson**. 6. Enable **Epson Printer**, then save your changes. 7. ![The Epson printer settings turned on the Point of Sale CMS](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_hardware_epson_printer.png)Go back to CMS and go to **Store Management > Register > {your store} > {your register}**. 8. Select the pencil to edit the selected register. 9. Under **Receipt Printer**, select your model and the connection type as **Bluetooth** (it shows as BLTE for Bluetooth).![Bluetooth connection turned on for Printer Settings in Point of Sale CMS](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_hardware_receipt_printer_bluetooth.png) 10. Save your changes. ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/images/icon_important.png) Important For Step #9, match the printer model selected with the printer you intend to connect to. If they don't match, your printer won't be discovered in the POS app. ## Bluetooth Printer Setup in the POS App Connect your TM P80 printer to your Point of Sale (POS) application to print receipts and manage transactions efficiently. Enable Bluetooth in your device's settings and pair it with your printer. ### TM P80 1. Plug the power cable into the back of your printer and wait for the blue light by the power icon. ![The receipt printer showing a blue light indicating that it's on](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_epson_bluetooth_in_pos.png) 2. Go to your **Settings App > Bluetooth**. Enable Bluetooth and select your printer. 3. In the POS app, go to the **Device Manager** screen. The POS app automatically searches for your printer. After your printer has been added to the list of printers, select the printer in the list and select **Connect**.![The Device manager screen in the POS app on an iOS device](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_hardware_device_mgr_pos_app.png) ### Resetting Your Printer 1. If you have a selected printer in the Device Manager, disconnect and remove it by clicking on the trash can. 2. Force a power cycle by removing the power cord from the back of the printer. 3. Plug the power cable into the back of your printer. 4. On your device, download **Epson TM Utility** from the App Store. 5. It is recommended you update the Firmware. 6. In order to see your printer displayed, your device must be connected to the printer via the **Settings** app. Under **Bluetooth**, turn on Bluetooth and tap on your printer. 7. Go to the **Device Manager** screen and check to see the printer entry. Select your printer. ### Printer Topology Setup For instructions on printer topology setup, see [Hardware Topology Setup](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_hardware_topology_setup.htm&release=264.0.0&type=5 "Point of Sale's Printer and Payment Terminal Topology allows you to determine whether the application is paired with a printer or payment terminal one-to-one (1:1) for an extended period of functionality or whether it's one-to-many (1:N) where it is prompted each time to select the device to use."). ### Troubleshooting For information on troubleshooting and solutions, refer to [Epson Printer Troubleshooting](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_hardware_epson_printer_troubleshooting.htm&release=264.0.0&type=5 "Solve common issues with Epson printers in Point of Sale to quickly restore printer functionality and minimize disruptions.") ## Known Issues and Restrictions Understand problems that you may encounter when connecting Bluetooth devices to the Point of Sale (POS) app. ### Device Manager Printer Status Modern POS only has an active connection to a Bluetooth-connected printer at the time of use. Modern POS establishes the connection at the start of a task (printing receipts or opening a cash drawer) and closes at the end of the task. Because of this, the printer state in Device Manager won't change unless a printer task is requested. For example, if the user turns off the printer, Device Manager won't reflect this state change until the printer is needed to perform a task. ### No Detection if Drawer Opened Epson printers are unable to determine if the cash drawer is open. Make sure the drawer is closed before initiating a cash transaction. ### Printer Not Discovered If your printer isn't being discovered, remove any model filtering by going to **Store Management -> Register -> Your Store -> Your Register -> Edit (Pencil) -> Printer -> Model: Epson Legacy** ### Attempt to Connect Multiple iPhones/iPads to Same Printer Bluetooth printers can only be connected to a single iPhone or iPad at a time. If the printer is connected to an iPhone or iPad, disconnect via **Settings > Bluetooth > Printer Name > Disconnect**. Otherwise, "**Connection Failed**" is shown in Device Manager if attempting to connect.