---
schema_version: "1"
id: c4cc8ab6b031dae3a066bd9026c75baf08d1d01f9d5cd23206db23c9446c851c
title: Barcode Scanning Known Issues and Troubleshooting
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/rt_cms_hardware_barcode_scanning_issues.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.rt_cms_hardware_barcode_scanning_issues.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 903a80064a431aa4077853cfa1d3a9a23c07d4b1e531f27c2a2b85ca129a2008
description: Troubleshoot common issues with barcode scanning, such as camera permissions and license errors.
products:
  - Commerce
release: "264"
---
# Barcode Scanning Known Issues and Troubleshooting

Troubleshoot common issues with barcode scanning, such as camera permissions and license errors.

## Device Camera Permissions in Web View

On devices with iOS/iPadOS < 15 using the barcode scanner within a web view, the user will be requested camera permission access every time they attempt to scan.

## Troubleshooting - License Errors

Error 13: Barcode SDK license validation failed. Your license key has expired.

1. Log into the barcode scanning provider dashboard.
2. Navigate to **Dashboard > License Keys**.
3. Make sure your license keys and expiry date are valid. If not, request a new key.
4. With your new license key, go to **CMS > Apps > All > App Config > MODULES > Barcode > License Key**.