--- schema_version: "1" id: 550c9e7061d19aedfdadc8cd4fb03c88e81fc1223684002cfb9705ac313a7e2b title: Activating the Point of Sale App collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/rt_cms_hardware_activate_retail_cloud_pos_app.md canonical_url: https://help.salesforce.com/s/articleView?id=commerce.rt_cms_hardware_activate_retail_cloud_pos_app.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 59dacae60c345e143695f3e60741ab1aff263c6e201e32a9207730c0d7d10808 description: Scan a QR code to turn on the POS app on your device for the first time. Make sure you have CMS environment access and a POS device with the TestFlight app installed. products: - Commerce release: "264" --- # Activating the Point of Sale App Scan a QR code to turn on the POS app on your device for the first time. Make sure you have CMS environment access and a POS device with the TestFlight app installed. Before proceeding, make sure you have these requirements: - CMS environment access ([Staging](https://labs.predictspring.com/), [Dev,](https://devcrm.predictspring.com/) [Prod](https://crm.predictspring.com/)) - [Supported POS device](https://help.salesforce.com/s/articleView?id=commerce.rt_hw_supported.htm&release=264.0.0&type=5 "Point of Sale on iOS provides certified support for terminals, iPad stands, barcode scanners, printers, and cash drawers.") - [Supported POS Device](https://help.salesforce.com/s/articleView?id=commerce.rt_hw_supported.htm&release=264.0.0&type=5 "Point of Sale on iOS provides certified support for terminals, iPad stands, barcode scanners, printers, and cash drawers.") For setting up the first time, make sure that you have a POS device and CMS screen (pulled up on a laptop or desktop) on hand. After you've downloaded the latest build via TestFlight, you can open the POS app. Make note of which POS app version (8.4.1, 8.1.1, and so on). Know which environment you want to turn on your app in (Staging, Dev, Prod). Using your device's camera, you'll be prompted to scan the QR code based on the app version. The code can be found by: 1. Go to your CMS environment of choice. 2. Go to **Store Management > Activate App**. 3. Expand the appropriate QR Code by clicking + to the right.![Access the QR code to activate the Point of Sale app](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_hardware_activate_pos_app.png) 4. For Staging and Dev, that there are two QR Codes (for Prod, there's only one regardless of app version). If your app version is older (8.1.1 or older) scan a different QR Code than if your app version is greater than 8.1.1 (for example 8.4.1). Carefully read the labels before scanning.![A QR code for legacy POS app version](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_hardware_legacy_qr_code.png) 5. After scanning the code, a screen appears where you enter a token from the app config. The token can be found under the app config by CMS by going to **Apps > All**. 6. Select the edit icon to enter a token if it isn't set as shown. 1. List of apps on CMS app.![List of Apps on the CMS app](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_hardware_apps_list.png) 2. Enter Token in the respective field to be use for POS app activation.![The token used to activate the POS app](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_hardware_activation_token.png) 7. After you've entered a token, you'll be directed to the login screen. 1. For app builds less than 9.0.1, you have the option to either log in or enter the store. ![Log in to the POS app or tap Enter Store](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-retail-264-0-0-production-enus/17d647fb-8988-49fb-9add-c4f4cc79c9e4/retail/images/rt_cms_hardware_pos_app_enter_store.png) 2. Some POS actions don’t require you to log in and tap "Enter Store" to complete them. Other, such as reconciling tills, fulfilling BORIS/BOPIS orders, are limited until you log in. For app builds 9.0.1 and later, enter your login credentials to interact with the POS app. After the initial login, you can be logged out if the [app timeouts](https://help.salesforce.com/s/articleView?id=commerce.rt_pos_settings_app_timeouts.htm&release=264.0.0&type=5 "Configure timeout sessions in the Point of Sale (POS) app to automatically log out users after a period of inactivity, enhancing security. Specify timeouts for cart items to clear abandoned carts, store associate logins to protect sensitive data, and customer profile logins to maintain privacy. Adjusting these settings helps maintain security and manage cart contents efficiently.") but still have limited access. To have full access to the POS app, log in again.