---
schema_version: "1"
id: eb9ef2ec9283d2e17fb084abaf56b3797f40fe31893e6f6b13826f38944f58a4
title: Franchise Management Overview
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/rt_cms_franchise_management_overview.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.rt_cms_franchise_management_overview.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d790cc1f0c246ba6f70bdde5aa64c55fd61eedf475f2e3ae2839d6df14c71931
description: Franchise management in Point of Sale enables centralized oversight of corporate-owned and franchise stores while granting franchise operators controlled access to their specific locations.
products:
  - Commerce
release: "264"
---
# Franchise Management Overview

Franchise management in Point of Sale enables centralized oversight of corporate-owned and franchise stores while granting franchise operators controlled access to their specific locations.

Franchise management provides granular access control. Franchise users can access only data and settings relevant to their franchise group.

## Use Cases

Use franchise management for:

- Retailers with franchise operations alongside corporate-owned stores.
- Organizations needing to separate corporate and franchise administrative duties.
- Businesses requiring franchise-level reporting and user management while maintaining corporate oversight.

## Corporate Admin Capabilities

Corporate admins have full visibility and control across all stores (corporate and franchise). Capabilities include:

- Create and manage franchise groups (also called Store Groups).
- Assign franchise admins to specific franchise groups.
- Access all reports and settings across the entire organization.
- Define stores under specific franchise groups.

## Franchise Admin Capabilities

Franchise admins manage users and settings for their assigned franchise group only. Capabilities include:

- Create and manage store associates for franchise locations.
- Access reports scoped to franchise stores only.
- Limited access to specific CMS modules (no access to Apps, Layouts, or Integrations).

## Prerequisites

Before you enable franchise management, ensure that you:

- Have corporate admin access to the CMS.
- Configure the Merchant Location Region (MLR).
- Review your current store structure to identify which stores belong to which franchise groups.

#### See Also

- [_Salesforce Help:_ Manage Franchises in Point of Sale](https://help.salesforce.com/s/articleView?id=commerce.rt_cms_manage_franchises.htm&release=264.0.0&type=5 "Franchise management in Point of Sale enables centralized oversight of corporate-owned and franchise stores while granting franchise operators controlled access to their specific locations.")