---
schema_version: "1"
id: 5f56ce14c2dfccf39f8fc118d3af895d6a3650d42bbdac04ddf54c7abd83860f
title: Troubleshooting - Italy
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/rt_cms_fiscalization_troubleshooting_printing_receipts_italy.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.rt_cms_fiscalization_troubleshooting_printing_receipts_italy.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 48691d6d3815249612fc4e2238f1868618eba821fdb9063c1ffc02d8149fc396
description: Troubleshoot issues when printing fiscal receipts in Italy with error messages in the POS app, which helps store associates identify and resolve problems.
products:
  - Commerce
release: "264"
---
# Troubleshooting - Italy

Troubleshoot issues when printing fiscal receipts in Italy with error messages in the POS app, which helps store associates identify and resolve problems.

In case you encounter issues while attempting to print a fiscal receipt, the POS app will provide error messages to guide store associates in identifying and resolving the problem. Here are the types of errors you may come across:

- Printer Setup Issues: These may include problems such as an empty paper roll, improperly connected wires, or an open cover.
- Printer Connectivity Problems: If there's trouble connecting to the printer, check the Ethernet cable and verify your internet connectivity.
- Fiscalization Errors: This category covers errors related to the fiscal receipt sent to the printer.

Setup and connectivity errors can often be resolved in real time, allowing you to retry printing the fiscal receipt.

## Specific Error Messages

The error messages below are known issues users have experienced.

## "Fiscalization Open Cash Drawer Unsuccessful" Error

Make sure that the printer screen displays the specific text as indicated before proceeding with any transaction. If the screen shows different content or options, press "Chiave" on the keyboard to show the correct information.

## "The Request Timed Out" or "The Internet Connection Appears to Be Offline" Error

To resolve this issue, you'll need to configure communication parameters. Follow these steps using the printer's keyboard:

1. Enter **3333**.
2. Press **Chiave**.
3. Enter **19** (This will show IP parameters on the printer's screen).
4. Press **CONTANTE** (You will see DHCP).
5. Enable DHCP by pressing **1** (The printer will print out the IP setting).
6. Press **Chiave** to return to STATO REGISTRAZIONE.

## "There Was an Error Sending the Fiscal Data to the Printer. Fiscalization Printing Failed" Error (During Reprints)

If you encounter this error while attempting to reprint receipts, follow the instructions provided in the "Enabling Reprints in Printer" section. Attempt to print again. If the issue persists, contact your Epson representative for troubleshooting assistance. It may be necessary to reactivate the printer.

## "ERRORE DW 32 0 Chiamare Assistenza" or Reboot Loop Error

If you see this error on the printer's screen or if the printer is stuck in a restart loop, it's best to call your Epson representative for help. Reactivating the printer may be required to resolve this issue.

## "Your Epson fiscal printer does not support cash rounding in multi-tender transactions. If accepting cash in this transaction, please start with cash to avoid rounding issues."

This error occurs due to a limitation of Epson RT Printers, which only applies rounding if the payment or payments are exclusively in cash. To work around this limitation, when multitendering and cash rounding is applicable, make sure that cash is the first payment method used when processing the order. Failure to do so will lead to incorrect receipt printing and nonfiscalized transactions.