---
schema_version: "1"
id: f7bc02c9fc94ff57748ade9b90ad01e2724afa39efa662f9343a010d1fd414c2
title: Payments Timeline to Track Processing
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/payments_timeline.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.payments_timeline.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: da04aa69b774b74f830ed59edea14beb865da705b7e9bd28e80ed56fc38191a2
description: The payment timeline provides a view of key events that occur during a transaction’s lifecycle. Use it to evaluate your business operations. You can access the timeline from each payment intent record in the Salesforce Payments Workspace.
products:
  - Salesforce Payments
  - Commerce
release: "264"
---
# Payments Timeline to Track Processing

The payment timeline provides a view of key events that occur during a transaction’s lifecycle. Use it to evaluate your business operations. You can access the timeline from each payment intent record in the Salesforce Payments Workspace.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.payments_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Use the timeline for:

- Transaction monitoring—Identify failed, expired, or disputed transactions, and intervene in pending returns. Prevent transactions from falling into a failure state. Determine failures in the payment pipeline.
- Payments pipeline health review—Assess the health of your payments pipeline, collaborate with stakeholders to improve transaction success rates, and ensure effective handling of returns.
- Event timestamps and dispute descriptions—Know when issues occur. Each event has a timestamp recorded by the payment gateway, and each dispute includes a description related to the event. The timeline reflects the time zone of the org, not your local time.

The Timeline lists events in chronological order, with the newest event listed first. It's displayed on the right-hand side of the Payments Details view, providing access to transaction history from any tab you’re viewing.

![Timeline of payment intent](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-payments-264-0-0-production-enus/c04ba30f-6dde-4ea7-949b-4f77b22b9fcb/payments/images/payments_timeline.png)