Salesforce Payments provides payment processing for Salesforce B2B and D2C Commerce and
Salesforce Order Management. When Payments is installed on the same Salesforce org as Commerce,
Payments is responsible for tokenization and authorizations for payment methods, such as credit
cards, digital wallets, and alternative payment methods for purchases. It also offers fraud
protection with 3D Secure authentication. When installed on the same org as Salesforce Order
Management, Order Management enables payment management of post-order tasks, such as returns and
refunds. The integration also aids fulfillment work flows, where Order Management is responsible
for capturing funds authorized at checkout.
Required Editions
- To set up Salesforce Payments, see Salesforce Payments Setup.
- To add Salesforce Payments as your payment service for a B2B or D2C store that uses the
LWR template, see these resources:
When Salesforce Payments and Order Management are operating together, the functionality
differs depending on the Commerce product.
- Salesforce B2B and D2C Commerce—Integrates Salesforce Payments with Order Management for
payment tokenization, authorization, captures, and refunds with Stripe, Adyen, and PayPal
accounts.
- Salesforce B2C Commerce—Integrates Stripe and PayPal accounts with Order Management. For
Stripe accounts, you can capture payments and issue refunds. For PayPal accounts, you can
only issue refunds.
