---
schema_version: "1"
id: 73b26a949fcaa5e2840bd490d552f8b3c8167d5c4bc79da09671834872705d8b
title: View Process Exception Details
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_view_a_process_exception.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_view_a_process_exception.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9a2f341632d602647c2c197b68d79b83906ea4477edc0c8b80ba0b1366b2df2d
description: A process exception record contains details about the cause of the processing failure.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# View Process Exception Details

A process exception record contains details about the cause of the processing failure.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.om_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. From the Navigation bar, open the Process Exceptions list view page.
2. Select the process exception number, and open the corresponding process exception record.
3. View the information on the Process Exception Details tab.
4. To see related records, open the Related tab.

#### See Also

- [Check for Active Process Exceptions](https://help.salesforce.com/s/articleView?id=commerce.om_check_for_active_process_exceptions.htm&release=264.0.0&type=5 "When a process exception occurs, Order Management creates a process exception record and generates a notification that appears at the top of the associated Order Summary page. The process exception typically states the problem that requires user review or intervention. Your business logic and workflows determine whether to continue processing an order summary when an exception occurs. When necessary, you can suspend order processing until the issue is reviewed and resolved.")
- [Create a Process Exception](https://help.salesforce.com/s/articleView?id=commerce.om_create_a_process_exception.htm&release=264.0.0&type=5 "Create a process exception to manage a processing issue that isn’t automatically identified by your order management processing business logic.")
- [Identify the Cause of a Process Exception](https://help.salesforce.com/s/articleView?id=commerce.om_identify_cause_of_a_process_exception.htm&release=264.0.0&type=5 "Process exceptions can occur at any stage in the order lifecycle. Identifying the cause of a process exception is the first step toward resolving the issue.")
- [Resolve a Process Exception](https://help.salesforce.com/s/articleView?id=commerce.om_resolve_a_process_exception.htm&release=264.0.0&type=5 "After you identify the cause of a process exception, you can resolve the issue and continue normal processing on the order summary.")