---
schema_version: "1"
id: 654411f5502db1c1e7ac025b7ffe51c4fccf3a137111d8713250eca7aa3f9533
title: View a Credit Memo
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_view_a_credit_memo.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_view_a_credit_memo.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9a0d8e510732b7363923f2b2cfe2edd0e90f2afd7fe3f38d65f843f2224febe5
description: A credit memo is generated automatically when you process a return for one or more items in an order.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# View a Credit Memo

A credit memo is generated automatically when you process a return for one or more items in an order.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.om_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. From the Navigation bar, open the Credit Memo list view page.
2. Select the credit memo document number, and open the corresponding credit memo record.
    
    You can also open a credit memo directly from the associated order summary.
3. View the information on the Credit Memo Details tab.
4. To see details for the line items on the credit memo, open the Related tab.

#### See Also

- [View Payment Information for an Order](https://help.salesforce.com/s/articleView?id=commerce.om_view_payment_information_for_an_order.htm&release=264.0.0&type=5 "The order payment summary provides a single view of all payment transactions for an order.")
- [View the Payment Gateway Log](https://help.salesforce.com/s/articleView?id=commerce.om_view_the_payment_gateway_log.htm&release=264.0.0&type=5 "Your customers can use various electronic payment methods when they submit orders from your ecommerce storefront. The Payment Gateway Log stores all the information exchanged between your payment platform and your external payment gateways. When a payment transaction doesn’t complete as expected, you can view the Payment Gateway Log for help with resolving the issue.")
- [View an Invoice](https://help.salesforce.com/s/articleView?id=commerce.om_view_an_invoice.htm&release=264.0.0&type=5 "Your Salesforce admin determines the timing for invoice generation, for example when the order status changes to fulfilled. Your admin can also integrate invoice generation with third-party ERP systems to automate financial reconciliation.")