---
schema_version: "1"
id: 589e299a46e92c6b82a8ca6b7321f8b85e224a138a115750f3887f0981f78c9b
title: Unreferenced Refunds
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_unreferenced_refunds.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_unreferenced_refunds.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4721e84de5a367de644ee2d6b3950239395167c5d4d2801e4a825020d3156e2b
description: By default, when a product is returned, the refund is credited to the original payment source. To credit the refund to a different source, process the return as an unreferenced refund. You can credit an unreferenced refund amount to any credit type configured in your org.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# Unreferenced Refunds

By default, when a product is returned, the refund is credited to the original payment source. To credit the refund to a different source, process the return as an unreferenced refund. You can credit an unreferenced refund amount to any credit type configured in your org.

By extending credit types, you can individualize customer service by giving customers more control over where funds are refunded to. For example, you can offer to return the funds back to the original source, add the funds to a gift card, or add the funds to a Credit or Debit Card credit type.

You can also use unreferenced refunds to customize your return policies. For example, if your store allows refunds only during the first 90 days after a purchase, you can create a Store Credit or Gift Card credit type to use after the 90-day period.

There are three tasks you must complete before unreferenced refunds can be supported on your org.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col style="width:50%"> <col style="width:50%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Create credit types</td><td class="slds-cell-wrap" style="vertical-align:top;">Use a third-party provider to create credit types or call the <a href="https://developer.salesforce.com/docs/commerce/commerce-api/guide/get-started.html" target="_blank">B2C Commerce API</a> to create a certificate-based credit type.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Add credit types to your org</td><td class="slds-cell-wrap" style="vertical-align:top;">After you’ve created your credit types, <a href="https://help.salesforce.com/s/articleView?id=commerce.om_create_credit_types.htm&amp;release=264.0.0&amp;type=5" title="Add credit types to control and expand how refunds are returned when a customer returns an item. A customer service representative can divide the refund amount across multiple credit types.">add them to your org</a>.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Enable credit types in your service flows</td><td class="slds-cell-wrap" style="vertical-align:top;">Finally, <a href="https://help.salesforce.com/s/articleView?id=commerce.om_flow_enable_unreferenced_refund.htm&amp;release=264.0.0&amp;type=5" title="You can use all Order Management service flows out of the box, and you can also customize a flow and expand its functionality. This customization lets you process returns as unreferenced refunds. Unreferenced refunds are disconnected from the original payment method, so the funds can be returned to any credit type. You can enable unreferenced refunds in the return and RMA flows.">configure your return or RMA flows</a> to present these credit types at run time.</td></tr></tbody></table>

#### See Also

- [Return an Order Item](https://help.salesforce.com/s/articleView?id=commerce.om_return_order_items_overview.htm&release=264.0.0&type=5 "Digital selling channels give customers many ways to initiate and complete returns for items that they purchased online. Order Management tools help you manage the various return scenarios.")