---
schema_version: "1"
id: 3df919c33e3338a2feb1956b8a5ee4eb26c56da62cff881fceec73b2f7bf8c8a
title: Unmanaged Orders (Order Entry Only)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_unmanaged_orders_oobo.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_unmanaged_orders_oobo.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b56e16e0da95c69316fb3d304146dfa7d58bc8f669e5a039afe38266c462c4e6
description: Order Entry doesn’t include any of the order management functions available through Salesforce Order Management.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# Unmanaged Orders (Order Entry Only)

Order Entry doesn’t include any of the order management functions available through Salesforce Order Management.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.om_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Order Entry creates an unmanaged order on the Salesforce org, not in the B2C, D2C, or B2B Commerce storefront. An unmanaged order consists of order summary records that are excluded from the fulfillment and payment processes. An unmanaged order must be processed with an external system, such as an ERP system. Then the corresponding data must be updated in Salesforce as needed.

Unmanaged orders have some limitations.

- Fulfillment and invoice records aren’t created.
- You can’t process order services, such as cancellations, appeasements, or returns.
- Order Management doesn’t automatically calculate financial data fields on records associated with an unmanaged order summary.

Users with the Edit Unmanaged Order Summaries permission or the B2B Commerce Integrator User permission can modify most fields on records associated with an unmanaged order summary. For details, see Object Reference in the Salesforce developer documentation.

#### See Also

- [Choose the Lifecycle Type for an Order](https://help.salesforce.com/s/articleView?id=commerce.om_choosing_the_lifecycle_type_for_an_order.htm&release=264.0.0&type=5 "You set the lifecycle type for an order when you create an order summary.")
- [Order on Behalf Of Overview](https://help.salesforce.com/s/articleView?id=commerce.om_order_on_behalf_of_overview_oobo.htm&release=264.0.0&type=5 "Use Order on Behalf Of (OOBO) or Order Entry to let customer service representatives (CSRs) place orders directly on behalf of a customer. This feature works with Order Management, B2B Commerce, D2C Commerce, and B2C Commerce.")
- [Video: Order on Behalf Of Setup](https://www.youtube.com/playlist?list=PLFNbZmUNjID6fmv7KZypuUcS32g2Tseu2)