---
schema_version: "1"
id: 379722a1b1f492657cff00a97dc79662e142d2bdf969f85a50d04be02fa6deff
title: Tracking Routing Attempts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_tracking_routing_attempts.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_tracking_routing_attempts.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 407ffb6559b1001afa2f7906f58298e6f74544a2503c807285e8b8c4065a292b
description: When implementing logic for rerouting orders that weren’t fully routed or that had a reservation canceled, information about previous routing attempts is useful. To manage this information, use the Order Summary Routing Schedule object and the Routing Attempts field on the Order Summary object.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# Tracking Routing Attempts

When implementing logic for rerouting orders that weren’t fully routed or that had a reservation canceled, information about previous routing attempts is useful. To manage this information, use the Order Summary Routing Schedule object and the Routing Attempts field on the Order Summary object.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.om_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

An order summary routing schedule record represents a single attempt to route an order. It includes the scheduled date and time, status (Scheduled, Completed, or Abandoned), and reason, which is a customizable list of values.

How you use order summary routing schedules is up to you. You can create them when scheduling future routing attempts or to record past attempts. However, after you set the status to Completed or Abandoned, you can’t change the scheduled date and time.

You can record the number of routing attempts made for an order summary in the Routing Attempts field.

#### See Also

- [Order Fulfillment](https://help.salesforce.com/s/articleView?id=commerce.om_order_fulfillment.htm&release=264.0.0&type=5 "The order fulfillment process streamlines the allocation, assignment, picking, packing, and shipment of order items.")
- [Distributed Order Management](https://help.salesforce.com/s/articleView?id=commerce.om_distributed_order_management.htm&release=264.0.0&type=5 "Order Management includes tools for distributing orders across your fulfillment network based on custom business logic. If you use Salesforce Omnichannel Inventory, you can also incorporate its availability features into your order routing process.")
- [Omnichannel Inventory](https://help.salesforce.com/articleView?id=inv_omnichannel_inventory.htm&language=en_US)