---
schema_version: "1"
id: 8e2f73ba08c6879435bcbbcff986fe84762890aadee9895b4033ecf2e7c84327
title: Return Insights Setup
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_return_insights_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_return_insights_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 983299975ea32a07680adb253ca8f837821f43037bff5d711d63c3ae5014a4f0
description: You can complete most of the initial Einstein configuration using the Data 360 Setup Guide.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# Return Insights Setup

You can complete most of the initial Einstein configuration using the Data 360 Setup Guide.

## Prerequisites

Before starting Return Insights , [turn on Data 360](https://help.salesforce.com/s/articleView?id=data.c360_a_setup_provision.htm&type=5&language=en_US), [set up an admin user](https://help.salesforce.com/s/articleView?id=data.c360_a_setup_walkthrough.htm&type=5&language=en_US), and [connect the source Salesforce org to Data 360](https://help.salesforce.com/s/articleView?id=data.c360_a_set_up_crm_connection.htm&type=5&language=en_US). Then, [enable reason text](https://help.salesforce.com/s/articleView?id=commerce.om_flow_enable_reason_text.htm&release=264.0.0&type=5 "You can use all Order Management service flows out of the box, and you can also customize a flow and expand its functionality. This customization gives customer service representatives more flexibility when tracking a return or discount by providing an empty field to add a reason.") for your return flows.

1. **[Configure Return Insights Permissions](https://help.salesforce.com/s/articleView?id=commerce.om_return_insights_permissions.htm&release=264.0.0&type=5)**  
    Before starting the return insights setup, enable the appropriate permissions for users and admin.
2. **[Create Streams for Return Insights](https://help.salesforce.com/s/articleView?id=commerce.om_create_streams_return_insights.htm&release=264.0.0&type=5)**  
    You can complete most of the Return Insights configuration by using the Data 360 Setup guide. After you finish setting up Data 360, create data streams. Data streams are the connections and associated data ingested into Data 360.
3. **[Create Data Mapping for Return Insights](https://help.salesforce.com/s/articleView?id=commerce.om_data_mapping_return_insights.htm&release=264.0.0&type=5)**  
    The next step in setting up return insights is mapping your Sales Order product data.
4. **[Create Calculated Insights](https://help.salesforce.com/s/articleView?id=commerce.om_create_calculated_insights.htm&release=264.0.0&type=5)**  
    To create your return insights, go to the Calculated Insights tab in Data 360.
5. **[Install Return Insights Package](https://help.salesforce.com/s/articleView?id=commerce.om_install_return_insights_package.htm&release=264.0.0&type=5)**  
    After Data 360 and Einstein are configured on your site, install the Return Insights package.
6. **[Add Classifiers to Flow](https://help.salesforce.com/s/articleView?id=commerce.om_add_classifiers_to_flow.htm&release=264.0.0&type=5)**  
    The final step in configuring Return Insights is to add classifiers to flow.
7. **[Verify Setup](https://help.salesforce.com/s/articleView?id=commerce.om_verify_setup_return_insights.htm&release=264.0.0&type=5)**  
    After you’ve set up Return Insights, ensure that it’s been configured correctly.