---
schema_version: "1"
id: 0e7397d3420c869ba3f534f4c65ad2134b9074e16f4011667009086bf674576d
title: Considerations for Return Insights
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_return_insights_considerations.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_return_insights_considerations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4410039566a63996adccf577894b0861f0a7f747bec63edb9d19c5094c16c103
description: To create Return Insights with Einstein Generative AI, consider supported functionality, usage, limitations and allowances, limits, and other issues.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# Considerations for Return Insights

To create Return Insights with Einstein Generative AI, consider supported functionality, usage, limitations and allowances, limits, and other issues.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.om_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

## Return Insights Language and Locale Support

Return Insights supports these languages.

 
| LOCALE | CODE |
| --- | --- |
| English (United Kingdom) | en\_UK |
| English (United States) | en\_US |

## Return Insights Large Language Model Support

Return Insights supports these models.

| MODEL |
| --- |
| OpenAI GPT-4 |

## Einstein Trust Layer Service Support

Return Insights supports these Trust Layer services.

 
| SERVICE | DESCRIPTION |
| --- | --- |
| Dynamic Grounding with Secure Data Retrieval | Full support. Return Insights uses an internal, standard prompt that passes through a list of preselected returned products. |
| Prompt Defense (System policies and prompt injection detection) | Full support. |
| Data Masking | Full support. |
| Toxicity Detection | Full support. |
| Audit and Feedback | There’s no explicit user feedback component for users, but feedback is sent to a feedback service via an API. |

Ask your Salesforce admin about which Einstein Trust Layer services are enabled in your org and available for Return Insights.

## Return Insights Region Support

Return Insights supports these models for geo-aware request routing.

| MODEL |
| --- |
| sfdc\_ai\_\_DefaultGPT4 |

## Return Insights and Einstein Requests Usage

Einstein Requests is a usage metric for generative AI. The use of generative AI capabilities, in either a production or sandbox environment, consumes Einstein Requests and possibly Data 360 credits. To learn more, see [Einstein Usage](https://help.salesforce.com/s/articleView?id=ai.generative_ai_usage.htm&type=5&language=en_US).

## Other Considerations

Return Insights integrates with all Order Management supported integrations if you have the required licenses and permissions.

#### See Also

- [Einstein Trust Layer](https://help.salesforce.com/s/articleView?id=ai.generative_ai_trust_layer.htm&type=5&language=en_US)
- [Large Langauge Model Support](https://help.salesforce.com/s/articleView?id=ai.generative_ai_large_language_model_support.htm&type=5&language=en_US)
- [Einstein Generative AI Supported Languages and Locales](https://help.salesforce.com/s/articleView?id=ai.generative_ai_platform_languages.htm&type=5&language=en_US)
- [Einstein Audit and Feedback Data](https://help.salesforce.com/s/articleView?id=ai.generative_ai_feedback.htm&type=5&language=en_US)