---
schema_version: "1"
id: 28d60b2defedc8e30d5ca9ddd2dc89fe7734ed4c194a04fadebd4bde042b49da
title: Reship an Order Item
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_reship_order_items.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_reship_order_items.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5a446ef4c526946c92170a24f066c4666dbc8e221b4048e0bdbe825b0e368228
description: Reship missing or lost order items by creating a reship fulfillment order.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# Reship an Order Item

Reship missing or lost order items by creating a reship fulfillment order.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.om_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. From the Navigation bar, open the Order Summaries list view page.
2. Select the order summary number that contains the items to reship, and open the corresponding order summary record.
    
    You can also open the order summary directly from the customer’s account in the Service Console.
3. From the Actions & Recommendations list, select **Create Reship Order**.
4. On the Create Reship Order page, complete these steps.
    1. Select a shipping address, and click **Next**.
    2. Select the items to reship, and click **Next**. Only eligible items are listed.
    3. Select the quantity to reship, a fulfillment location group, and a location.
        
        If you change a bundle’s quantity, the quantity of all child products is impacted proportionately. You can manually increase or decrease child product quantities.
    4. Click **Next**.
5. Review the reshipment information, and then click **Finish**.

A reship fulfillment order is created, and the items are shipped at no additional cost to the shopper or buyer.

- If the original order item turns up before the reshipped item is sent, use the reship fulfillment order to cancel the reshipment.
- If the original order item turns up after the reshipped item is sent, use the original fulfillment order to process a return for the original item.

#### See Also

- [Order Servicing](https://help.salesforce.com/s/articleView?id=commerce.om_service.htm&release=264.0.0&type=5 "Order servicing lets your customer service representatives (CSR) provide shoppers with order-related services, such as returns, exchanges, and cancellations. Order Management uses flow templates to help automate the these tasks. A Salesforce Admin can copy and customize these templates and then make the process flows available in the Actions & Recommendations section on the Order Summary page. Service agents can then quickly respond to requests for cancellations, reshipments, discounts, exchanges, and returns.")