--- schema_version: "1" id: 7c982e92471c720851b506dfa89f66b4dcacc010db18b256fea3f857dd810fe3 title: Refund Fields collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_refund_fields.md canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_refund_fields.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: f4e441014e62010853397beb5e3570cee6a61ff5f3683613e58080737a748f40 description: The Refund object represents a single refund transaction. products: - Commerce - Salesforce Order Management release: "264" --- # Refund Fields The Refund object represents a single refund transaction. ### Required Editions

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-commerce-om_order_management-264-0-0-production-enus/4c4844e3-a194-4a65-95b7-17291a6dbefa/images/icon_note.png) Note Depending on your page layout and field-level security settings, some fields aren’t visible or editable. This table lists the fields on the Refund object.

Field	Label
Account	The customer account containing the payment that this refund targets.
Amount	Total amount of this refund.
Audit Email	The email address of the customer who initiated the refund.
Balance	Remaining balance following refund line applications. Balance = Amount – Net Applied
Cancellation Date	The date when the refund was canceled. This parameter is required for void services.
Cancellation Effective Date	The date when the cancellation of this refund takes effect.
Cancellation Gateway Date	The date when the cancellation transaction was processed in the payment gateway.
Cancellation Gateway Reference Number	The unique ID for the cancellation transaction generated by the payment gateway.
Cancellation Gateway Result Code	The gateway-specific result code for the cancellation transaction. This result code is mapped to a Salesforce result code.
Cancellation Salesforce Result Code	The Salesforce result code for the cancellation transaction
Comments	Comments about the refund.
Date	The date when the refund was initiated.
Effective Date	The date when the refund application becomes effective.
Gateway Date	The date that a successful gateway communication caused the creation of this refund.
Gateway Reference Number	The unique transaction ID created by the payment gateway.
Gateway Result Code	The gateway-specific result code for the refund transaction. This result code is mapped to a Salesforce result code.
Gateway Result Code Description	The description of the gateway result code.
Impact Amount	Shows the refund’s financial impact against the customer’s accounts receivable. If the refund amount is valid, the impact amount is equal to the refund amount if the refund amount is valid. If the refund amount is void, the impact amount is zero (0). If the refund is canceled, the impact amount is blank.
IP Address	The IP address of the user who initiated the refund.
MAC Address	The IP address of the user who initiated the refund.
Net Applied	The net refund applied. Net Applied = Total Applied - Total Unapplied
Order Payment Summary	The order payment summary associated with the refund.
Payment Gateway	The payment gateway used to process this refund.
Payment Group	The payment group for the payment being refunded.
Payment Method	The payment method used to create the payment that is being refunded.
Phone	The phone number of the customer who initiated the refund.
Processing Mode	Indicates whether the payment has been made outside of the payment platform. Possible values are: External - Transaction occurred outside of the Salesforce payment platform. Salesforce - Salesforce made and recorded an external call to the payment gateway.
Refund Number	The auto-generated ID number for the refund.
Salesforce Result Code	The Salesforce result code for the refund transaction. This value can be mapped to one or more gateway result codes. Possible values are: Decline—The gateway call failed, but it may still work if the transaction is attempted again. For example, the customer had insufficient funds or briefly lost their connection. Indeterminate—The gateway didn’t respond to the call. This response usually happens when Salesforce times out while waiting for a response from the gateway. Permanent Fail: The gateway call failed and won’t work even if tried again. Gateway calls fail permanently for one of two reasons: Hard Decline—The customer’s payment account has been closed or terminated. Fraud—The gateway recognized the payment or payment method as known fraud Requires Review—The customer’s bank requires more information before completing the payment. Success—The gateway call succeeded. System Error—Salesforce ended the payment request before receiving a response. For example, Salesforce lost credentials or access to its server. Salesforce ends payment calls if it doesn’t receive a response from the gateway within two minutes. Validation Error—Customer payment data was incorrect. For example, the payment was submitted with a misspelling in the credit card address or an incorrect CVV.
Status	Indicates the status of the refund transaction. Possible values are: Canceled—The refund has been voided and can no longer be allocated Draft—The refund can be edited before posting it and allocating it to a target. Failed—The authorization for the refund failed. Processed—The refund has been finalized and can be allocated against a target.
Total Applied	The total amount of the refund applied against an invoice.
Total Unapplied	The total amount of the refund that was previously applied against an invoice that has been unapplied.
Type	Indicates how this refund is used. Possible values are: NonReferenced - Standalone refund not linked to a payment. Referenced - Refund made against a payment.

#### See Also - [Order Management Objects and Fields](https://help.salesforce.com/s/articleView?id=commerce.om_order_management_objects_and_fields.htm&release=264.0.0&type=5 "Learn about the standard objects and fields available for reporting in Order Management.")