---
schema_version: "1"
id: 9ce405d86f6b92548847c5b1108c9d5861945cad3e24357a02f5e06266cff037
title: Process Exceptions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_process_exception_management.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_process_exception_management.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 091a9754e844900febfd40c8a50691b5ec25c3090c55fb0a14b4d4dedb4156f4
description: You can automate order processing across every stage in the order lifecycle. When your automated business logic encounters an issue that interrupts normal processing, a process exception occurs. Various issues can cause a process exception, such as a failed fraud check, a payment capture error, a lack of available inventory, or a problem with a shipping carrier.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# Process Exceptions

You can automate order processing across every stage in the order lifecycle. When your automated business logic encounters an issue that interrupts normal processing, a process exception occurs. Various issues can cause a process exception, such as a failed fraud check, a payment capture error, a lack of available inventory, or a problem with a shipping carrier.

- **[Check for Active Process Exceptions](https://help.salesforce.com/s/articleView?id=commerce.om_check_for_active_process_exceptions.htm&release=264.0.0&type=5)**  
    When a process exception occurs, Order Management creates a process exception record and generates a notification that appears at the top of the associated Order Summary page. The process exception typically states the problem that requires user review or intervention. Your business logic and workflows determine whether to continue processing an order summary when an exception occurs. When necessary, you can suspend order processing until the issue is reviewed and resolved.
- **[Create a Process Exception](https://help.salesforce.com/s/articleView?id=commerce.om_create_a_process_exception.htm&release=264.0.0&type=5)**  
    Create a process exception to manage a processing issue that isn’t automatically identified by your order management processing business logic.
- **[View Process Exception Details](https://help.salesforce.com/s/articleView?id=commerce.om_view_a_process_exception.htm&release=264.0.0&type=5)**  
    A process exception record contains details about the cause of the processing failure.
- **[Identify the Cause of a Process Exception](https://help.salesforce.com/s/articleView?id=commerce.om_identify_cause_of_a_process_exception.htm&release=264.0.0&type=5)**  
    Process exceptions can occur at any stage in the order lifecycle. Identifying the cause of a process exception is the first step toward resolving the issue.
- **[Resolve a Process Exception](https://help.salesforce.com/s/articleView?id=commerce.om_resolve_a_process_exception.htm&release=264.0.0&type=5)**  
    After you identify the cause of a process exception, you can resolve the issue and continue normal processing on the order summary.