---
schema_version: "1"
id: 5435b42f9a5eacaab4aacc6f672a27561403ec7accfbf4936391b58db55b971f
title: Payments and Invoices
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_payments.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_payments.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 76b66cf18b828df18218ba2c677858a66b0a57cadde9ff56fc001c971aa9e1c3
description: The authorization, capture, and reconciliation of payments occurs as orders move through stages in the fulfillment workflow. Your Salesforce admin can automate payment capture, invoice generation, and refund processing to help manage your payment transaction needs.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# Payments and Invoices

The authorization, capture, and reconciliation of payments occurs as orders move through stages in the fulfillment workflow. Your Salesforce admin can automate payment capture, invoice generation, and refund processing to help manage your payment transaction needs.

- **[Payment Records and Processes](https://help.salesforce.com/s/articleView?id=commerce.om_payment_records_and_processes.htm&release=264.0.0&type=5)**  
    Order Management creates an order payment summary for each order. The order payment summary represents a set of payment records that use the same payment method and are associated with the same order summary. The payment details from the included payments dynamically update the order payment summary, so you can see an order’s balances across multiple payments, including authorization, capture, and refund amounts.
- **[View Payment Information for an Order](https://help.salesforce.com/s/articleView?id=commerce.om_view_payment_information_for_an_order.htm&release=264.0.0&type=5)**  
    The order payment summary provides a single view of all payment transactions for an order.
- **[View the Payment Gateway Log](https://help.salesforce.com/s/articleView?id=commerce.om_view_the_payment_gateway_log.htm&release=264.0.0&type=5)**  
    Your customers can use various electronic payment methods when they submit orders from your ecommerce storefront. The Payment Gateway Log stores all the information exchanged between your payment platform and your external payment gateways. When a payment transaction doesn’t complete as expected, you can view the Payment Gateway Log for help with resolving the issue.
- **[View an Invoice](https://help.salesforce.com/s/articleView?id=commerce.om_view_an_invoice.htm&release=264.0.0&type=5)**  
    Your Salesforce admin determines the timing for invoice generation, for example when the order status changes to fulfilled. Your admin can also integrate invoice generation with third-party ERP systems to automate financial reconciliation.
- **[View a Credit Memo](https://help.salesforce.com/s/articleView?id=commerce.om_view_a_credit_memo.htm&release=264.0.0&type=5)**  
    A credit memo is generated automatically when you process a return for one or more items in an order.