---
schema_version: "1"
id: 445038691251806b504c900cb3b1d581a9d3cccb59e0b8f9be635f6d9174531b
title: Manually Import a Pending Order Summary
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_order_summary_manual_import.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_order_summary_manual_import.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 88b70115a14bab75783b5e7424e6d83c890f9fd597b7cc2fcdb9f710a0f1f3bd
description: When the high-scale system is enabled, orders usually flow quickly from the Zero Object Service (ZOS) into Order Management. But when order volume is high, such as during a flash sale, orders can spend time waiting in ZOS. While an order is in ZOS, it’s visible in Order Management as a pending order summary. If you want to service an order that’s still in ZOS, you can manually import the pending order summary.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# Manually Import a Pending Order Summary

When the high-scale system is enabled, orders usually flow quickly from the Zero Object Service (ZOS) into Order Management. But when order volume is high, such as during a flash sale, orders can spend time waiting in ZOS. While an order is in ZOS, it’s visible in Order Management as a pending order summary. If you want to service an order that’s still in ZOS, you can manually import the pending order summary.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=commerce.om_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. Open the shopper’s Account or Contact details page.
2. In the Pending Order Summaries related list, search for the order.
3. From the actions menu for the order, select **Import**.
    
    The order summary is immediately created.

#### See Also

- [Order Summary and the Order Lifecycle](https://help.salesforce.com/s/articleView?id=commerce.om_order_summary_order_lifecycle.htm&release=264.0.0&type=5 "The order summary consolidates all order information—from order capture through fulfillment, payment collection, shipping, delivery, and service—and displays it in a single view. Use the order summary to manage the entire order lifecycle.")