---
schema_version: "1"
id: 112c8dbfff2d4957b0d8bf66386f88a1725dfd61beb75761809152562c6640b0
title: Order Self-Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/commerce/264-0-0/om_order_self_service.md
canonical_url: https://help.salesforce.com/s/articleView?id=commerce.om_order_self_service.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ef70b74dc8a1f9e66bb0d33afbee1fd5d9a3bd628b8fb05290011af6a6eae2c1
description: Create a customer portal using the SFRA Order Management Self-Service plug-in to let customers manage their orders. Customers can track orders, view order history, and manage cancellations and returns. Order Self-Service supports the RMA return flow, which lets customers return products on their own, but requires that the store validates the return before issuing the refund.
products:
  - Commerce
  - Salesforce Order Management
release: "264"
---
# Order Self-Service

Create a customer portal using the SFRA Order Management Self-Service plug-in to let customers manage their orders. Customers can track orders, view order history, and manage cancellations and returns. Order Self-Service supports the RMA return flow, which lets customers return products on their own, but requires that the store validates the return before issuing the refund.